Florence Coffee Company — Restaurant in Missoula

Our barista was lovely! I was a barista from 2003 to 2015. I Florence needs to add an Italian cream soda button, though. I have never been to a shop that charges .50 for cream and .50 for whipped cream. I went through this afternoon and bought Italian cream sodas for both of my children because I wanted a brewed coffee with cream. I was charged .50 for added whip and .50 for cream, times two, which is fine... but I can't swing 11.50 for three 12oz, least expensive drinks on the menu. It's all fine. I guess I shouldn't have gone through in this economy 😫 I just want to help local businesses. The worst part of the whole thing was that my coffee had no cream added after asking for it. The brewed coffee wasn't what I am accustomed to, so it's just as well. Maybe I am just hoping for more as a stay at home mom who rarely treats herself. I tip a dollar per drink, too, so I may just have to keep up my French press at home. I could have done a lot...

I have been coming here for a while now. Usually the staff are nice and cheerful. The coffee is almost always good. I don't like the limited space in the drive thru line. It gets full often and sometimes it can take a little while to get a drink in the morning. Recently I've noticed that I'll ask to use my free drink and they won't use it. Or they use the free drink and charge me for a whole...

The employee(s) that made this location top notch apparently left. It seems they're getting employees from other locations to cover for the meanwhile.

The usual drink I have tasted really plain and my boyfriend tried it and straight up said it was "pasta water". I avoid the other locations due to similar quality issues. If you want a frappe or latte, it's fine. Anything else is yuck and...