EvergreenHealth Monroe — Local services in Monroe

My elderly mother was transported to the ER for high blood pressure and her nose had been bleeding for 2 hours non stop. She had previously been in the ER for the same issues the previous week. The doctor on-call, Dr Park, was extremely rude, refused to listen to my mother and to me regarding how they stopped the bleeding on the previous visit, she refused to look at my mothers chart from the previous visit, basically told me I was wrong when I tried to tell her they used an inflatable to stop the bleeding on the previous visit, she caused a great deal of pain while inserting medicated gauze, provoked my mother into refusing anymore treatment, and basically caused my mother to demand to be discharged all while her nose was still gushing blood! Luckily it finally stopped bleeding on the way home, but my mother was extremely shook up by the very poor treatment by Dr Park. I have never encountered that sort of treatment by a medical professional. She was definitely having a very bad day but shouldn’t be taking it out on the patients.

WELL! I really didn't want to have to bring my mother back to this hospital, but I brought her back to the ER today because she had been to the Providence walk-in clinic to have a Dr look at the unexplained swelling in her legs that are leaking fluid and he highly recommend she go to the ER here for an ultrasound & blood work to diagnose & treat her health issue. I called the hospital before I brought her to ask if I could go in with her because she has a bit of dementia, she has panic attacks & high anxiety, and I am her caregiver & advocate. The person who answered the phone said YES I would be allowed to go back with her as long as I wore a mask and social distanced. Totally different story when we got to the hospital. When they called us to take her back the nurse told me I would have to wait in the waiting room. I told her what they told me on the phone, and she rudely said "No, you have to wait here". Even after I explained about my mother's panic issues, anxiety, and her health issue, they rudely refused to allow me to go back with her. This caused a great deal of stress & anxiety for my mother who was only following the walk-in clinic doctor's recommendation to get the main health issue diagnosed & treated properly. I am outraged at the lack of compassion, lack of care, total disregard, and how they flat out told me one thing on the phone and then a totally different thing when we got there seeking care. Nobody could give me a logical reason as to why they didn't want me to go back with my mother for diagnose & treatment. I, or any of my family members, will never ever step foot in this hospital again! Had they told me on the phone I would not be allowed to stay with my mother as she got treated, we would have went to another hospital. This is by far the WORST hospital treatment I have ever encountered.

UPDATE!!! I was contacted by a Bailey Jensen, Manager of Patient Relations, who works in the Kirkland location of Evergreen Health, and a Rhiannon Drake, who is Patient Advocate at the Monroe location of Evergreen Health. All communication took place via email on Jan 21. Both promised to "get to the bottom of the issue" and get back to me. As of today, Feb 3, 2022 I have not heard 1 word from either one of those people, or anyone else with patient relations, patient advocate, public relations, or ANY supervisor of ANY kind! Which goes to show & prove THEY DO NOT CARE ABOUT PATIENTS/PEOPLE THAT COME INTO THIS HOSPITAL SEEKING HELP!!! I implore everyone to STAY AWAY from this hospital, all the staff affiliated with it, and all medical services from this location! GO ELSEWHERE!...

During a recent visit at my sister’s home in Skykomish, my 94 year old mother fell. She couldn’t be moved without excruciating pain. So, a call was placed to 911. The Skykomish rescue squad (all volunteer) responded promptly. They acted professionally and with the utmost care. She was transported to the closest hospital in Monroe: The Valley General Hospital. While we weren’t too impressed with the emergency support team at the hospital, she was admitted into the hospital after it was determined that her shoulder had shattered. When the news of my mother’s accident spread to other family members and friends, opinions started rolling in as to what was the best hospital to treat her at. My sister and I were the only family at the hospital making decisions. We were focused on listening to all opinions and checking those hospitals in the greater Seattle area for the best (noting that nothing was too good for our mother). The same day she was admitted, the hospital’s orthopedic surgeon (a specialist), Dr. Lin, visited. He explained the options we had for our mother. Valley General Hospital didn’t have a great reputation. My sister had friends who worked for the “old” hospital and didn’t have good things to say about it. In fact, a family member in the medical field checked the health rating of the hospital and found that it flunked a board rating (F). But, that was some time prior to the “new” management staff and ownership. Evidently, a group purchased the hospital and turned around the negativity. We weren’t too focused on the hospital due to our pursuit of alternative “better” places for our mother. But, in order to have a rapid solution to the situation, we decided to have the operation with Dr. Lin at Valley General Hospital. And, we were so glad that we did. The hospital is a small hospital with a big heart. All members of the staff displayed a caring respect for the ill. We felt that whomever the nurse on duty was she would make us feel as though she was our mother’s private nurse. The hospital was clean, with modern equipment, and gave a feeling of being at home. The care that our mother received prior to surgery and post was so appreciated by us all. Her 7 day stay in the hospital couldn’t have been any better anywhere else. Dr. Lin was as professional as any doctor we have ever come into contact with. His “layman’s” explanation of the complicated surgery gave all of comfort in understanding what was happening. He has taken time to talk with family members at his office, at the hospital, and even in the parking lot. During this tragic family crisis, he was truly the hero that rose up to...

Took my mother for her covid vaccine first dose appointment on 2/3. The staff were polite, the appointment was on-time, the experience was good EXCEPT the staff did NOT schedule her an appointment for the second. I asked the staff during check-in, and was told that the hospital will reach out to schedule the 2nd dose when they find out more about inventory in "a couple of weeks". The staff also assured me that they would prioritize folks who got their first does.

Fast forward to 2/9, I called hospital to inquire about details on how to schedule 2nd dose. The operator took my information and said someone would contact me with further information. I received no response on 2/9.

I called Evergreen Monroe again on 2/10, and was given a number that turn out to be covid phone line for Evergreen Kirkland. I contacted Evergreen Kirkland, staff there were NOT aware that Evergreen Monroe was making vaccine appointments. Evergreen Kirkland was only scheduling 2nd dose appointment 10 days in advance, so I was unable to secure an appointment at the time.

I thought the easiest way to secure a 2nd dose appointment was going back to Evergreen Monroe, where my mother got her first dose. So I called Evergreen Monroe again on 2/11. This time the operator told me that Evergreen Monroe would NOT schedule any 2nd dose appointment. I shocked but was not exactly surprised by then. It was clear that the hospital never had a plan on getting everyone their 2nd dose. I asked the operator if the hospital will be reaching out to all the people who got their first dose from Evergreen Monroe that they would NOT get their 2nd dose from them and need to secure the 2nd dose on their own. The response: "I will pass on your input to our management". So I could only assume there was NO PLAN to communicate the disappointing news to those who were still waiting to hear back about 2nd dose appointment.

This would have been a 1-star review had I unable to secure a 2nd dose appointment. I was able to get my mother her 2nd dose Moderna on time thru UW Medicine.

I am somewhat speechless after this ordeal. If Evergreen Monroe never plan to be responsible to the patients for both doses (4 weeks apart), why do they even start the vaccine clinic?

Update on 3/1/2021

Evergreen Monroe reached out on Friday 2/26 via email to schedule 2nd shot. I informed them that my mother will be getting her 2nd dose from UW. I am happy to see Evergreen Monroe came thru at last min. Thank you for the staff at Evergreen Monroe who made things...