CVS — Local services in Montclair

This review is for CVS corporate. Pay attention to your vaccination registration flow and pay the software engineers to update it. If you need a prescription for pregnant women who have a VERY short window to get an RSV vaccine, MAKE IT A REQUIRED DOCUMENT FOR REGISTERING TO GET ONE.

Not only that, but I made an appointment five days ago. Why do I have to sit there, check in from the link, and wait until I don’t get called before I find out that 1. You don’t have RSV in stock and 2. I need a prescription in order to get it? Your automated systems need to have the right logic built in. It’s not hard.

The pharmacy staff here somehow stays pleasant while dealing with absolutely inane corporate decisions. Kailah helped us today, and deserves recognition for her grace under pressure and ability to empathize with frustrated customers. She...

The folks at the pharmacy can really benefit from customer service training including the head pharmacist. This man has told my speacilist that they are out of a medication that is indeed in stock. When I visited the store in person as advised by my doctor, I noticed a huge workload and the staff being shorthahnded. This is understandable but unacceptable when it comes to someone’s much needed medication (post chemo treatment for my son). This instance was just one of many undesirable experiences with the pharmacy side of this store. I wish them improvement and self development.

As far as the retail store and staff, they are OUTSTANDING. Perhaps they can train the pharmacist and the pharmacy crew...

Almost every time I come to this CVS I have problems. The pharmacy staff are largely incompetent, rude, and confrontational. They also can't seem to grasp the importance of patient medications themselves as well as timely filling of medications. Finally, they can't seem to understand medical insurance or even how to use their automated phone. I moved here in September, and honestly I'm so disgusted by the behavior of the pharmacy staff that I'm considering switching to Walgreen's. Since I've been a loyal CVS customer since birth, this is a sad, but at this point, unavoidable...