STG Auto Group of Montclair Service Center — Local services in Montclair

Beware if you purchase a car from STG don’t get the service contract . Bought a Kia K5 in April in July all the oil just came out while driving . Took it in two weeks later that’s when they had tine. Turns out it’s not under the warranty so they told me oil pan , plug where missing doesn’t cover . Wanted to charge me $913 to do it . My ex had to call and questioned how can an oil pan just come off . Asked for pictures and saw that oil pan was on . Only missing the plug and oil. Brought down price to $300 which is still a lot but they were making us pay $195 for inspection regardless we did the job there or elsewhere. They were trying to rip me off I’m sure cuz I’m a woman . While all along it was not missing anything but a plug. My car has been there two days and now they saying it’s expected to be done by Monday . For a damn oil change !! Ridiculous !! If you have your own mechanic. Don’t purchase the service warranty !! It’s $3000 by the way. It only covers major issues but who’s to say they won’t try to charge you for labor on top of you paying $3000 for the warranty. I see the reviews are not that great from STG service center . Expect to leave your car for days or weeks depending on the issue. I’m just mad that they were trying to rip me off!!! Cameron was the person helping me ....

All I can say is the service area is someplace to avoid. I had purchased a vehicle at the STG lot and I was treated so well there that I believed going to the service area was the same. Same company right? Wrong. They are the worse. Their customer service was just appalling! Even coming from the manager. They do not explain anything over the phone and throw a tantrum when asking them to explain. Drove almost 2 hours to have their time wasted. when questioning about arrive done to our purchased car I was told ‘ I had signed off on the services when I bought it’. I trusted them that the service was done and the service department was telling me to look over my paperwork. Took my car some place else to have it serviced and they had said that the oil had not been recently changed. While I did sign off on services done no one takes a car to get service to question it and taking a car to make sure they changed it. Love the sales area, avoid the...

Christopher was very helpful during my purchase and made the process very easy for my husband and I. I definitely recommend letting these guys help you with your next car purchase.

The only thing that has been kind of a headache was that the battery on the car I got was going out, I was told the lights were accidentally left on for a while so the battery will probably die soon and they told me to just purchase another battery if I couldn’t go back to the dealership and they would reimburse me which is fine but I haven’t heard back from them in regards to how I’ll be getting my money back for...