GIANT — Local services in Montgomery Township

Staff is rude. When you ask a staff member where something is they sigh or act like they didn’t hear (asked 2 people where an item was - one acted like they didn’t hear and walked away, one sighed not even looking at me and told me where) I try not to go to this Giant because I never have a good experience but I had to run out during my lunch break as it’s the closest grocery store with wine near me. I was waiting to check out in grocery and I was standing on the red dot as the customer in front was at the end of the belt not even adjacent to me and all I did was move my cart up (not my body physically) and the cashier, Ronny, very rudely says “can you back up she has to finish. Back up. More... more” I’m very cautious of covid procedures and I knew I was well over 6 ft from the customer. So for her to be that rude and then grab my credit card from me without gloves or sanitizing her hands first, just blew my mind. And on top of that, the customer behind me (not even standing on the red dots to indicate 6ft) was closer to me than I was to the customer in front but she said nothing to him. I hate to play the race card but I guess it’s because the other customers were older and white and I’m Asian. Will NEVER come back I’d rather drive farther and pay more for groceries than deal with cheap products and cheap staff that don’t know how to work in...

This particular giant store delivers some of the worst customer service I have ever received in my life. On my many occasions I have felt like I’m bothering people that are there to do a their job at their selected place of employment. I had a $25 gift certificate from my job that I was unable to use to purchase my grocery items. I have used this type of certificate before at other giants without an issue. This giant always makes a big production about me using it. They behave as if the $25 is coming out of their pockets. The manager on duty, Clint was so non caring and inconsiderate when I attempted to explain how the certificate is used. With the price of groceries nowadays every little bit of help counts. I work for a large company that gives these certificates out. Many of my coworkers are able to use their certificates at this very location without a problem. I feel Clint being a manager should know how to properly speak to customers and how to resolve situations. Instead he is...

It pains me to give a negative review for a local store our family has appreciated for adecade+. Inventory control has been bad for a while, expired products ( weeks/ months past). On most trips, I now typically return several items to the shelf due to being past date (products in every isle). Items are removed from the shelves when customers specifically point them out to employees... Otherwise, the expired products stay on the shelves and get sold to unsuspecting buyers. This lack of inventory control is really disappointing especially with costs being so high . I would expect this from an off-chain discount grocery outlet, not a mainstream, reputable grocery chain. Check all your dates before you leave the store! I truly hope they can turn this around before consumer trust erodes but it seems to be a chronic issue. Otherwise, there are a lot of reasons why I would still like...