The Mattress Factory — Local services in Montgomery Township

I stopped by Montgomeryville The Mattress Factory today to buy a mattress for my spare bedroom. When I walked in, I was greeted by the store manager, Patrick. I was the only person in the store at the time. I expressed to him what I was looking for, and then began to try out some of the floor models. Shortly after beginning to look at the mattresses, an additional customer (a family) came into the store. Patrick abruptly transitioned to providing them service and asked that I continue to look around. He continued to work with those customers for approximately 20 minutes through the purchase of their mattress as I continued to stand around waiting for him to come back. An additional customer came into the store shortly after Patrick completed the sale with the family customers. Patrick went over and began to provide the new customers with service, again while I stood there waiting patiently to try and get his attention so that I could buy my mattress. At this point, and after being in the store approximately 25 minutes without any service, I left very disappointed. I expressed to Patrick on my way out upon him asking me if I needed anything, that I had intentions of buying mattress, but due to not receiving any service, I would take my business elsewhere. I proceeded to go across the street to Mattress Firm and spend $1300 on a new mattress. I explained to Patrick on my way out that I have made many purchases from The Mattress Factory over the years. In fact, all of the mattresses I have bought were from The Mattress Factory. This was just a very disappointing experience today because other times when I have been in the store, my business was very welcomed. Not sure that I will be going back! I did have the pictured model in mind, but that sale went...

We bought a mattress in Oct 2022. The salesman said we could exchange it, no problem, if we need to, despite what their policy says. In Dec 2022, we did end up exchanging it through an initial easy process. We also ordered a second mattress and adjustable base. 2 days before delivery is when everything went downhill. We received a call from our salesman, right before our scheduled delivery, who said he messed up with the exchange and gave us “too big of a discount” and forgot to charge us a delivery fee and exchange fee. He wanted to charge us an extra $400+ or threatened to cancel our exchange and leave us with a mattress we no longer could tolerate. We ended up settling on paying the exchange fee for $200. When the delivery came, they BAITED AND SWITCHED us. They gave us a different model base that was about half the price of the base we ordered. The delivery guy showed us his paper work and our sales guy actually crossed off what we ordered and put something else - that didn’t match our copy of the receipt!! Completely shady and unbelievable. The second mattress we got also had a hole in it. The company refused to acknowledge or deal with these issues - they simply ignored us for weeks. So we cancelled the credit card payment for the entire order. Thankfully this got their attention and they delivered us a new mattress and the right base but it took the cancelled credit card payment to get this. The company doesn’t stand behind their products or people. I could tell it was a toxic environment internally because everyone I spoke with at the company was scared of getting in trouble rather than owning their mistakes and making it right. BUYER...

A Dreamy Experience at the Family Owned Mattress Factory!

From the moment I stepped into the Family Owned Mattress Factory, I knew I was in for a treat. The warmth and genuine care of the staff made me feel more like a family guest than a customer. It's evident that this isn't just a business for them, it's a passion.

First off, the quality of their mattresses is beyond compare. You can tell that every stitch is done with precision and care, leading to a sleeping experience that's both luxurious and restorative. I opted for a test of all the mattress with the unique guidance from Andrew, and the level of customization available was impressive. The the stasis is incredibly knowledgeable, helping me choose the perfect materials and firmness to suit my sleep preferences.

But what really sets this factory apart is the personal touch. The family behind this business takes the time to get to know you, offering tailored advice and sharing their extensive knowledge about sleep health. They don't just sell mattresses; they provide a holistic approach to better sleep.

The pricing is another pleasant surprise. Despite the high-end quality, their prices are fair and competitive. It's clear that their priority is customer satisfaction, not just profit.

In an era where big box stores and impersonal online shopping dominate, the Family Owned Mattress Factory is a refreshing change. It's a place where craftsmanship, quality, and customer care are alive and well.

I can't recommend them enough. If you're in the market for a new mattress, do yourself a favor and visit this gem of a store. Your sleep – and your well-being –...