AT&T Store — Local services in Monticello

Auful!! If it wasn’t for your employee at your AT&T store in Monticello AR I would not be a customer like I’ve been for 25 years. I was paying my bill at your machine in your store.The first time it said it didn’t go thru so I ran it again. The second time it took it and gave me a receipt. I work at a bank and it went thru my account twice. I went to the store the next day to try and get this cleared up. The rep was on the phone with 5 different people for 1 1:2 hours. One person we talked to said they don’t see it at all. One person was so rude the rep could her them yelling at me from across the table. One said file a dispute at my bank. I work at that bank and do disputes. Disputes cost the bank money plus a lot of paperwork and employee’s time. I think you need to have training with employees that work in customer service. But please let the manager at the AT&T store in Monticello AR know that their employee went beyond the...

I recently had the pleasure of being assisted by Keyeria Franklin at the AT&T store in Monticello, Arkansas, and I couldn’t be more satisfied with the service I received. Keyeria was incredibly knowledgeable, patient, and friendly throughout the entire process. She took the time to understand my needs and provided excellent recommendations that perfectly suited my requirements. Her professionalism and dedication to customer satisfaction were evident in every interaction. Keyeria went above and beyond to ensure that I was comfortable with my new device and plan, answering all my questions with a smile. It’s rare to find such exceptional customer service, and Keyeria truly stands out as a shining example. Thank you, Keyeria, for making my experience at AT&T so positive and enjoyable. I highly recommend visiting her for any of...

The representatives in this store were polite and friendly, however, I feel that of the three, no one knew what was going on with my online order. I left After an hour and a half with a phone that had been assigned not only a number that belong to someone else, but the number 870-666-**. Not cool. When I asked for a new number, I was told it would cost 35.00 to be assigned a new one. AND, my phone was never activated. I ended up, several frustrating hours later, in my hometown store. With only curbside service, in 15 minutes, I had a new number and a phone that worked. I DO NOT feel that this was the customer service reps fault. I think that they lack the training to gain the knowledge on how to deal with...