Karen's Hallmark Shop — Local services in Moon Township

If I could give zero stars I would. The store was supposed to open at 10. It was 10:06 and I pulled on the door and it was locked. No big deal, things happen. I waited outside for a few minutes figuring they probably just forgot to unlock it. A very unpleasant employee approached the door and rolled her eyes at me. Once she unlocked the door she rudely stated “sorry I thought she unlocked it”. I kindly replied “oh no big deal”. She continued with “it’s a little cold to just be standing outside” in a very demeaning tone. I was so taken back that I said “excuse me?” And she said it again. I guess she was annoyed that I was standing out front? I am really at a loss. I didn’t think it was a big deal. I have never been treated so rudely. I put my shopping basket down and told her I was going to take my business elsewhere. I love supporting small businesses and was wanting to spend money at this locally owned Hallmark store. I did take my business elsewhere! I’m hoping this employee was just having a bad day and that treating customers this way isn’t a typical occurrence. Do better with how you treat customers wanting to give...

Very poor customer service. We called and asked for hours, and went 30 minutes before they were supposed to close and received absolutely no help even when we asked for it and got practically shoved out the door well before closing. They rudely said a number of times that they locked the door (even though it was 25 minutes before they were supposed to close) and made us feel extremely uncomfortable. The store itself is nice enough, but overall is was a very very bad experience.. would not recommend. They don’t know how to treat people with kindness and respect, especially during the holidays. Go spend your...

This is a perfect place to shop for a quick gift. The store is always orderly and clean. The employees are very helpful. I purchase my gift wrap from here and everyone always compliments me on my wrapping more than the actual gift. The store is set up to where above the gift wrap they have samples to show you different bows and ribbons to match the paper or bags. It is...