Get Away Games & Media LLC — Local services in Morgan Hill

I've done escape rooms all over the bay area, and this was by far the worst, in regards to both the staff and game experience. The setting and the start of the game seemed interesting, but there was just a lot of bad planning.

The staff in the room with us could have easily been replaced with a walkie-talkie and given us more room to move if it weren't for the following: Prevent us from touching a specific puzzle until the end (could have put it behind a lock and stuck the key with the last puzzle) Inform us of things that could have been avoided by removing them from the room (the key attached to the end of the flashlight we unlocked wasn't a part of the escape room) Open jammed locks for us that needed to be replaced Tell us we only had 3 tries on one safe or it would permanently lock (no cool-down, if you failed 3 times you might as well pack up and leave) after one of us had already made an attempt.

If a puzzle had layers there was no connection or indication, and some puzzles were intentional time-wasters. A deck of way over-stacked cards About 5 different decoder rings on one loop to solve one puzzle (no logic, you just have to sit down and sift through about 100+ characters, some of which look identical. Dyslexics beware) Multi-layered puzzles gave no hint that there was more to it than the first answer. It could have been easily fixed by solving a sentence which gave a hint to the next layer of the puzzle, but you just got a word that could be put in one of the locks. For some puzzles you just have to guess which answers go where.

Needless to say we didn't escape the room, which is perfectly fine. We don't have a perfect record, and a couple of people in our group were first-timers from out of town. Normally we would have laughed this off and considered it a fun yet flawed experience, but even though we kept minimal contact with the guide until the end, he was just so visibly exasperated with us it spoiled the experience. I see now on Yelp that they offer group photos if you win or lose. No group photo...

Story how to ruin Valentine's day. I bought a Groupon and scheduled quest for 2 of us. So we arrived earlier as stated in email (15 min before). At 7pm we realized they want to combine all people together in one room (8 people in a room). We were still though they might wait for everyone to give us instructions and after split us. 7.10 and we still waiting for smth. The lady assistant came and gave us short video instructions, and said that we all will be playing together. On Valentine's day, nice surprise! May it's not big deal but one thing makes sense to us, I don't speak English very well (actually, wife is writing this story right now), and there is no point for us to stay there. When we booked it for 2, we thought it's going to be just us. In the Groupon they misinformed people, saying "may or may not be combined", however look like they combine everyone from the beginning without saying this to people. If we knew it, we never booked with this company. $45 per couple, 4 couples, $180 per room, super expensive quest for offered quality and playing it with people that you don't know. We've been in multiple rooms and this one has the worst organization and service. Lady assistant said she's gonna helps us in quest, yeah, but she speaks English but not our language. Second thing that stopped us and force to leave, they offered sleeping mask to cover your eyes to start the game and it was stored in one box and even didn't come in personal sterilized package. Especially now, when the virus in the county. Left upset and definitely never...

Not worth it even with the Groupon price. Here’re some highlights of a group of escape enthusiasts’ experience:

We found a box in the room and was trying to open it. Game host took it away from us and said we’re not suppose to open it, and later we figured out that box is linked to the final puzzle. How can we know when to open it?

We were having trouble solving a puzzle which will give us a sentence. It turned out that one of the clues gave us a wrong word. Game host was watching us and suddenly told us the answer and we asked “but this clue gave us a different word.” He said “I just gave you the whole phrase.” Is it so hard to admit a clue is wrong and change it?

If there’re multiple logics you can apply to a puzzle, you will have to guess.

Other cons seems minor comparing to their poor game design, i.e. game host stays with us the whole time, poor decoration with a bunch of locks, public game.

The only part we like is the beginning where you need to put on blindfold and was handcuffed to a table.

Overall, I guess you’re not suppose to ask ‘why’ while playing this game. We very disappointed and have a feeling that the owner is just trying to make some cash out of the escape game trend without putting enough effort on it. This newly opened game is not as fun as some of the escape games that were built 3 or...