Pacific Hills Post-Acute — Local services in Morgan Hill

Great nursing staff who responded quickly when called. Great physical therapy. A huge complaint is that they do not have rules or guidelines which would allow patients to fully get their rest. 2 large unsanitary dogs (Standard Poodles) were allowed to be brought in a room already crammed with 3 patients. They smelled. One dog sniffed my mother's robe who was recouping from surgery (w/incision). The dogs laid on the floor in front of their relatives bed, licking their genitals and scratching their fleas. They laid in the same path where my mother had to walk to the bathroom. The large man who brought the large dogs, claimed they were service dogs. Dogs wore no vests to identify them, the patient was sleeping most of the time, so why did TWO LARGE DOGS need to be brought in? It was 108 degree weather out and he did say he had no A/C at home. He then would take his dogs out in the lobby area and let everyone pet it, including the staff. No handwashing. After he left, another male visitor brought in a tiny dog and put it on top of the same patient's bed. Most of time, the patient was sleeping and didn't seem to care if dogs were there or not. ALSO, SAFETY PROBLEM----Visitors are allowed in thru front locked doors after 9pm. A staff member who allows people in after the visiting hours are putting patients and their staff in high jeopardy. They are allowed to stay til midnight. Visitors can fight, argue, yell, with the patient they are visiting until very late at night. The rude visitors can call all night long with loud cell phone ringers, make hang up calls, where verbal fighting with patient can still continue and no one at Pacific Manor tells the patients to put their phone on silent. Also, TV's are allowed to be on all thru the night and no one shuts them off even when patients are sleeping. A patient cannot get any rest or sleep to rehab. My mom's wound did burst open after 7 days and she had to be rushed out of Pacific Manor by ambulance. Infection set in from the surgery. Due to poor managment of visitors, we will never put my mother here again. My mother was afraid to change rooms. I do know public places will not accept "service dogs" if it's for "comfort" only. It has to be "pets with a purpose." I'm not saying to ban all service dogs, it needs to be reviewed case by case. Maybe service dogs need to be in lobby area in certain cases. People like above, ruin it for those who truly need service dogs to assist in their day to day activities. These 2 large standard poodles have been seen in 2 restaurants in Gilroy, whereby patrons walked out due to sanitary reasons. One large poodle put his head on the counter where food is served for pick-up. True Service Dogs are trained not to do this and would not sniff a patient's robe. Also, large brown shopping bags of food are allowed to be brought in whereby visitors can chomp and chew all night long til midnight. The food is terrible at Pacific Manor. They should consider getting rid of the noisy metal food covers that clang and bang in the kitchen where they wash dishes. Most hospitals have switched to the quieter "plastic" ones. Doors are wide open in the kitchen area which is very loud. A male staff member is allowed to yell in the hallway, as he is walking along. He does it each day/night. Rude and inconsiderate visitors can make the stay for a patient very miserable when rules are not enforced. Again, nurses & staff was great in the care, but the conditions were out-of-control in getting any rest. Her room was small for 3 people and it was VERY, VERY, HOT compared to the hallway. This was our first experience of a medical rehab facility and we have opted for home care w/nurses & physical therapy to come at the house....

It’s sad for me to leave a low score review for this place. I believe the people there really want to do a good job. I think they mean well and most of the workers really try. However, this place is so disorganized that the right hand doesn’t know what the left hand is doing. There seems to be a lack of overall oversight. Maybe some patients are lower-maintenance who don’t need checking up on but my dad has Alzheimer’s so he needs more help. I came in one day to find his food left there on a side table. My dad can’t even put his bed up or call for help. He needs someone to make sure he’s drinking water and eating. He was so weak and confused at the start he needed help eating. It’s hard enough watching your loved ones being so weak but knowing he’s being minimally cared for because he can’t ask for help is excruciating. My dad has very bad aphasia. If my husband or I hadn’t been there to continually ask for them to do their job — I doubt he would’ve gotten much care. As it is we were there five of seven days each week and for hours at a time! Then they would call us on our first day off — asking us to help when he was unruly — saying they were “short staffed.” That happened two or three times. It was unbelievable that they didn’t know what to do. What kind of incompetence..? It’s not that the people there are unwilling but seem to lack accountability or even experience. I had to ask for him to be changed almost every time I came and the smell in his room this last time was pretty bad. I had to ask them to clean the room properly. We asked three times for them to cut my dad’s nails and finally my husband just did it because we can’t get these people to provide consistent care. There are some wonderful workers there… Carla, Maggie, even Juana but the overall organization is too chaotic to provide quality care for your loved one. I don’t recommend...

My 94 yr old mother recently spent time at Pacific Hills Manor following surgery for a left hip fracture. I was initially disappointed that her insurance approved a facility 30 miles from my home but it turned out to be a wonderful option for my Mom’s recovery.

Pacific Hills is very professionally managed at all staff levels from nurses to therapists and even reception and cleaning staff.

In addition to her fracture my Mom has Alzheimer’s, the staff handled her memory issues with kindness. She was always cared for with dignity and respect for her as a person and not just another nameless patient passing through.

The physical and occupational therapists patiently helped my Mom work through her pain to rebuild her strength and mobility. Gently cajoling her as she had no recollection as to why she was at a rehabilitation facility

My only minor concerns were that my Mom’s hospital bed was old and didn’t adjust easily and that the meat served my Mom, though often finely chopped, was over-cooked most times marking it difficult for her to chew and swallow.

I’ve has prior experiences with rehab care facilities with my parents, this was the first facility to offer a care course for the family for assisting at home when the patient gets discharged, very helpful.

I will definitely recommend Pacific Hill Manor to anyone seeking rehabilitation care for themselves or a...