Don's Appliances — Local services in Morgantown

I purchased a Whirlpool model # WRT541SZDB03 refrigerator on 9/3/25 which was delivered on 9/5/2025.I waited 24 hours before plugging it in and then set the temperature the freezer and refrigerator at the recommended factory settings. The freezer only went to 30 degrees, and the refrigerator was 48. I let it sit for several hours thinking it would adjust. I put 4 thermometers 2 in the freezer and two in the refrigerator The temperature stayed way to low, so I turned the temperature controls to one click higher so then the freezer went to 0 and the refrigerator was on 35. I decided to watch it for a while and let it set for a few hours. The temperature had gone from 0 to 28 in the freezer and 35 to 26 in the refrigerator. Every time I looked the temperatures were changing. I couldn't put food in it because it was going from low to high continuously. After trying to get it to stabilize I put in a call to Don's on 9/7 and told them the problem and told them I wanted to return it within the 48 hours. Noah said we had to have a repair man come before we could return it, so they sent a repair man Dan on 9/10/2025. The repair man told us Whirlpool was notorious for this problem, and he would submit a report requesting that we get a different brand refrigerator since we got a lemon. Now it is 9/15/2025 and finally got a call from Matt in management who informed us Dan the repair man said the refrigerator was operating fine after telling me it was defective and he would send another repair man on 9/17 but then called back and said they could not come here until 10/3. He also said the repairman can't stay to see the fluctuation. Now I am sitting here with a refrigerator I can't put food in an ice maker with a block of ice because the temperature keeps going up and down. Not to mention I have medication that requires refrigeration that can't freeze. Matt informed me that he would not ever exchange this refrigerator for another model and that if we continue to call for service I would be charged even though I paid $209.99 for a 5-year warrantee through Don's. I want an exchange to a different brand of refrigerator that actually cost less than the Whirlpool as an even trade. The return policy says you can return within 7 days in which we asked to return within 48 hours before they sent a repairman. But Noah the man who sold it to us said they had to send a repairman once to initiate a return. Now they say they have to send another repairman a month later, so I am well past the return date. Now I have no reliable refrigerator Beware they are scammers who don't stand behind their products. Believe the BBB reports and bad...

I rarely leave reviews, but felt compelled to for Don’s Appliances because of the exemplary service I have received from them. The salesman Logan at the Morgantown, WV location helped immensely with choosing a dryer and stove which would best fit my needs. He patiently answered all questions and explained things well (as I know almost nothing about appliances), and he was respectful and mindful of my budget, taking the initiative to explore online options as well. Ultimately, he found me two appliances that were in-stock and great values, and then quickly and efficiently set up details of a fast delivery. Then, the two men who delivered and installed the dryer (stove coming later today) went above and beyond to resolve some unforeseen issues to get it up and running. They were careful and safe in handling/maneuvering the dryers through my house (including removal of the old one), and helped come up with a creative solution upon realizing that the location of my outlet was unusually high and the cord was too short. They didn’t stop until my dryer was tested, running, and ensured to be safe and functional. The entire time, these men were pleasant, polite, and eager to help in any way they could. This is my first time working with Don’s Appliances, and being new to the area I was unsure of who the most reliable local servicers are. However, I am now fully convinced that these people are among the best. I am happy to say that I have peace of mind that any servicing I may need—likely covered under their extensive personal warranty—will be taken care of expediently and with utmost professionalism, and I look forward to upgrading more appliances through them...

We had a very bad experience with both Don's sales person and the service people. We came in to buy a Bosch induction cooktop. Our salesperson Laura Nagy us that we would need to get a little bit of the stone counter cut out because the Bosch is larger than the 30" it claimed to be. She gave us the name of the stone cutter. So we had Don's deliver the new cooktop but not install it. He came but found that he couldn't remove the current cooktop because it was hard-wired. The sales person should have known this was likely. Don's had to come back to disconnect it. Only then could the stone cutter remove it, and then he found that he didn't need to cut the stone after all. Two wasted visits from the stone cutter. So we had to get Don's to come back again and install the new one. Two unnecessary visits from Don's. The service guys were very nice, but it was very hard to get in touch with the sales person or with the service department when this was going on--for weeks. We blame the sales person for telling us the wrong thing and taking her time to coordinate the visits from the service dept, and Don's system of not giving salespeople cell phones so they could respond immediately to calls when they are away from their desks. So this whole process took a month from when it was first delivered. To top it all, the service guys never gave us the name of the FD number (serial number), which is on a plate under the cooktop, so we can't register it officially unless we take out a drawer and contort ourselves under the cooktop to try to find it. We will never come back to Don's after the...