Stopped in the other day for the first time based on the recommendation of multiple of my friends.
I've seen Sam around town, he often hosts tastings at different Mount Dora businesses and has a clear passion for the product.
I walked in and saw his smiling face as he was finishing up with another customer. He carried their product out to the car for them, then came back in and immediately greeted me and asked about what I was looking for. I explained a little bit about the kinds of bourbons I had had and what I was interested in, he immediately slid me a bottle of this and I took him on his word.
Fantastic bourbon, fantastic customer service, and I will gladly give him my business over some big chain in the area. For such a small shop that place was packed to the rafters with selections for anyones taste.
Plus he's just incredibly active in the community and a supporter of other small businesses in Mount Dora. I know where I'm going...
   Read moreWow wow wow! Not only because of their great selection of whiskies and bourbon but their customer service puts them way above others.
Viva really puts not only their customers, but their community first! Huge shoutout to Sam specifically, who is always looking out for his customers. He remembers and knows many by name and is very friendly and personable.
I was looking for a certain bottle and he offered to help me look to get it, but when he couldnât find, he offered an awesome alternative. I also got a bottle of their Woodford Reserve Double Oaked store pick, which I happen to love even the regular bottle.
Highly recommend, even if just stopping by and want to chat a bit with Sam.
10/5 would...
   Read moreHorrible. If you walk into the walk-in cooler unit, a 160 decibel alarm goes off. I'm talking bang-grenade-level, marine distress-call-level alarm, because a customer has dared to walk into the walk-in. If you have tinnitus, get ready for it to get reanimated for the next week or so. No hearing damage yet? Well, then you're in for a treat. The owner, and the employees, seem to find this whole thing either comical or something to dismiss. It's an assault. I'll not shop...
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