Mattress Warehouse of Mount Laurel — Local services in Mount Laurel Township

Update:It would be great if you actually contacted the customer as promised in your reply, rather than appear concern in the eyes of the public stating an email and you will contact me directly. Never have I been so disgusted about a companies lack of professionalism and customer care!!!

BUYER BEWARE! Stay AWAY From this STORE!!! I usually don’t leave any type of reviews but dealing with Mattress Warehouse has been beyond frustrating. I spent $6,000 at mattress warehouse. They were great at first trying to get your money. After delivery it was nothing but pure HELL! After a long and painful process of trying to figure out what happened to my perfect mattress after the adjustable base was placed, it was determined that the assembly by them was incorrect. My cal king adjustable base should have had 6 legs instead of 4. They placed 4 and as a result the framework of the base had a dip down in the middle which in turn affected the mattress which as a result affected my back. I bought the extended warranty for all my adjustable bases. When contacting the store and explaining the situation they gave me no solutions, rather they gave me the run arounds. They told me to call my extended warranty (although the base was not even a week old). I contacted and filed a form with the extended warranty and they refuse to deal with this issue as it is still under the “store warranty”. I call the store back and they say call Sealy’s. I contacted Sealy’s and they sent a representative out to check the frame and the representative indicated the base was assembled in- correctly and has created the dip down appearance in the middle of the adjustable base. Now that I need to get an mri and treatment for my lower back I do not want an adjustable base and all I want is a refund on that particular defective base they assembled. I understand they have a no return policy but when you mess up an assembly especially on a big order the least you can do is make it right for your client. They are wonderful at getting you to pay and take your money to purchase your order. Once your order is placed and your receive it and God forbid anything go wrong with the order, you will get nothing but the run arounds!! There customer service to reconcile their incompetencies is beyond inadequate. I highly recommend purchasing elsewhere if you care about any post buying...

My boyfriend and I got a new mattress elsewhere and realized we just didn’t love it. We went to mattress warehouse on a whim, as it was the closest store to us but I am so glad we ended up there! We already messed up once so we wanted to get it right this time and that meant we were fine leaving empty handed if we couldn’t find something else we liked or if sales people were too overly pushy (a huge pet peeve of mine that I can see right through). However, the bed match technology they have is SUPER helpful because finding the right mattress is hard, especially when 2 people with different preferences and sleeping patterns have to find one that will work for both of us. Bobbi was the salesperson who helped us and she was extremely knowledgeable and took the time to listen to exactly what we were looking for. She was able to use the bed match results and her extensive knowledge to help us find the perfect mattress in hardly any time. She was very transparent about pricing and finance options and made it super easy to go through the process. Delivery was also amazing. We got our mattress delivered this morning promptly at the very beginning of the time slot they gave us, allowing us to move on with the rest of our day. I’m very thankful we ended up buying our mattress from here and I have already recommended this place and salesperson to two other people that I know. Definitely go to this store if you’re looking for a...

Tonight we went to go look for a mattress because our mattress was over 10 years old and it was definitely time for a new one. First when we walked up to the door I noticed they were closing in 15 minutes. We walked in and we made sure it was ok if we still looked and Cheri was ok with it. Cheri was amazing! She had no problem with us being there even though she was about to close the store. She asked us questions so she can get a better idea of what we were looking for and also the price range we were looking for. She was so honest with us and really broke everything down to us on how everything works. She helped us pick out the mattress we wanted and the process was so smooth. Even though it should have been the time she was supposed to be on her way home to be with her family or just to relax she never made us feel rushed. That really made us feel welcomed. Thank you so much Cheri! We are so excited for our...