Verizon — Local services in Moorestown Township

Best store & customer service I have ever experienced at a Verizon store. Jorge & the crew at this store were so helpful, kind, & engaging! I went in to get a new phone (I was upgrading from a 2020 SE & iPhone 6).

Jorge called me as soon as my order arrived & was able to schedule me for an appointment an hour & a half later. I arrived 10 minutes early, was greeted promptly, & was told Jorge would be with me as soon as he was finished with the sweet older couple he was helping. True to his word, he was ready for me at my appointment time.

He assured me it would not be as hard as I thought it would be to transfer all my phone’s data despite my phone being at storage capacity. My appointment took a little over an hour because we had a hard time getting the iPhone 6 to stay connected long enough to transfer to the new phone (no fault to his expertise at all, just a super old phone).

Throughout the appointment, Jorge helped me get the best deals on everything I was needing (wall chargers, car chargers, cases, & screen protectors) & even made sure the new phone deal I was getting was the best one out of my different options. People, we are talking down to the dollar for the best deal possible.

I had been in previously & I asked a variety of questions both this visit & the previous visit & received exemplary answers from all employees which satisfied my curiosity. And I had a LOT of questions.

Jorge was very personable, introduced me to his coworkers, even explained that they used to work together before Verizon & go way back. I received recommendations for places to eat (Dave’s wings & sliders).

Throughout my appointment, the crew also helped 5 other people with their needs & got them back out the door with their questions answered. Overall, this store & staff were friendly, knowledgeable, efficient, & had the customer’s best interest in mind.

I have never experienced Verizon service like this, & I have to admit I was dreading my appointment. I am so glad I decided to bite the bullet & finally upgrade. Kudos Verizon, you have hired the best.

Thank you, Jorge, Anthony, & crew! You guys were amazing & I will continue to use Verizon’s services because of your exemplary customer service. As a side note, this will be my go to Verizon store from now on. Thank you again, Jorge, for all your help, positive attitude, sense of humor, & for putting your customers first. I appreciate you!

Sincerely, One very...

Reviews: 0 RUN AWAY FROM THIS LOCATION I bought a brand new I phone 7plus. Expensive little piece of equipment. From day one, no one could hear me on my brand new phone. After six days, I brought the phone back in to be returned but was told they could fix it with a little swipe in my settings. I went home and it still did not work. On my second visit they told me that the settings weren't changed properly and this time it was fixed. It was not. Were they trying to run out the 14 day return clock I wonder ? on my third visit, I was set to swap my phone for a new one when I was told that my payment needed to post. WHATTTTT ? I left the store and dropped my phone outside without it's cover (it was off because I was turning it in) . I chipped the phone (size of a pencil point on the side) and when I returned after my payment posted (3 days later), I was told the phone was damaged and they could no longer take it back. Are you serious ? The phone was defective from day one and they knew it ! I was stunned when my husband returned home with the phone. I called Verizon directly and after screaming with technical support, I found a great girl who arranged for me to return the phone back to their corporate store . I was happy UNTIL they found out at the corporate store that I purchased it from a non corporate Verizon - TCC. I was offered a "return phone" not a brand new one as I had originally purchased. This did not sit well for me considering I paid $880 for a device that never worked. FINALLY I called the Corporate Office and they agreed that I deserved a brand new phone (gee thanks) and sent one to me via Fed-Ex. Run, do not walk away from...

My recent visit to this Verizon store was incredibly frustrating and disappointing. I came in hoping to activate the E-sim on my new iPhone, but instead of receiving the help I needed, I was told I had to go to another location in Berlin, New Jersey, nearly 30 minutes away, because it was supposedly the only corporate store equipped to handle my request.

Upon arriving at the recommended location, I discovered that this was not the case at all. In fact, any authorized Verizon store could have assisted me with the E-sim activation. It was a blatant misrepresentation of their capabilities, wasting my time and causing unnecessary inconvenience.

What struck me the most was the lack of empathy and genuine assistance from the staff. It seemed their primary concern was pushing customers to specific locations, perhaps driven more by corporate policies than by actually helping customers in need.

This experience left me feeling disillusioned and frustrated with Verizon’s customer service. As someone who values efficiency and honesty in customer relations, I expected better. It’s disheartening to encounter such a lack of transparency and customer-centricity, especially when simply activating a feature on my phone shouldn’t be this complicated.

I hope Verizon can address these issues to improve customer experiences in the future. This incident occurred yesterday (July 18th) around 7 pm, adding to the disappointment of an already...