Milwaukee PC - Racine — Local services in Mount Pleasant

I would like to let you know how wonderful working with Scott at the Racine location is. I have worked on and off with him and he is always a pleasure to deal with. He has a sense of humor, knows what he's talking about, never tries to "sell" you anything you don't need, he talks in normal person talk not computer jargon so the average person can clearly understand what he is talking about. He's just a pleasure to deal with, phenonimal customer service skills and extremely personable. My issues are always fixed, done in an expedient manner and at a fair price. I think people are so quick to point out problems they have with things, stores or people and do not spend the same amount of time calling out people who go above and beyond in their job, and Scott is one of these people. You should feel fortunate you have such a dedicated, smart, personable and an all around nice guy to run the Racine store. If Scott ever moved to another location that wasn't that far away from me, I would definitely drive out of my way to do business with him. I sent him recently to a quite rural local to work with a person who was scared of computers and deathly afraid of upgrading or changing his meager system that was limping along. Scott went out and met with him and did a marvelous job. Scott talked in a manner this man could understand and gave him confidence to upgrade his system should HE choose to do it knowing how apprehensive he was. To my surprise, a day later he brought his laptop in to be upgraded which I thought would never happen no matter who went to talk to this gentleman. That is Scott in a nutshell. He helps you understand, gives you confidence, does not push you and is just a super nice guy to talk to and do business with. Kudos to a fabulous employee you have and feel fortunate to have such a wonderful guy being the front of your store. Thank you Scott for everything you've done for me but most recently helping me to help another person upgrade a system that was waiting to fail at any moment and giving him a safety net as well. Well...

Update below - Low quality parts - two replacement screens had issues. Dropped off my laptop that I needed a screen replaced. Paid twice what I could have ordered one from Amazon. Had an issue with them on a screen too. The local MKE PC shop should have the best vendors to get parts from, Right? After I picked up the repaired laptop with a new screen the pixels were dead right in the center. Words like "industry standard" were used and another screen was ordered. They got the part from another vendor this time and that one had dead pixels too. I was lucky that they were near the edges of the screen. When I asked why I wasn't told that this is common the response was that it must be the lack of inventory and the quality control is downgraded. "Never had this happen before". OK that's what we call B stock. I would gladly pay more for a better product. If I had known then I would have just bought a new laptop. $150.00 to see a dead / bright pixel on my screen is not what I ordered. I think Scott did everything he could except pick up the phone and have the vendor send another screen. I mean how could it happen again? He gave up so beware of a screen issue, your on your own.

Under New Management - Made arrangements with Tom in the Appleton store to have issues resolved. Tom made things better with a new screen and a adjustment on the pricing. I hope to get better local service in the future. Having to deal with issues from google reviews get old. The new screen has a warranty that makes me happy. Thanks to Tom for making this right....

Worst service ever. Dropped off laptop and was told 2 to 3 days, 3 weeks later after I called a number of times was told it was all set just had a bad update which they said they removed. Picked it up and paid the $41.99 charge and left. Got home 15 minutes later and turned on computer and it was doing the same thing it was when I took it in. I took it to a different computer repair shop and he told me the hard drive was bad, I told him to fix it. I called Milw. PC next day and told the lady what had happened and that I wanted my $42.00 dollars back, she said I can assure you the hard drive was good when they checked it and it must have been on the verge of going bad and went bad when I got home Worst service and...