Ray's Food Place — Local services in Mount Shasta

RAY'S MARKET CUSTOMER'S BEWARE!!! What a horrific showing on Sat. Nov. 19, 2023, of the worst Customer Service I have received, & by the Management, at Ray's Market in Mt. Shasta, CA!

The supposed Supervisor on duty, Rude Megan, responded to my request, for the Receipt I should have received, when purchasing a Sweatshirt at Ray's. What I got instead of Megan's cooperation in locating my receipt, was, "I cannot retrieve tour receipt. I them requested, that she go thru the Receipt's to find it, she, in a huff, went thru the Recept's, & as she looked at the first batch, I watched her crumple one of them up. I thought that was odd, as she did not crumple any other Receipts. Discourteous & Unprofessional Megan, them told me that my receipt was not there. I then, insisted that the Clerk who sold me the sweatshirt look again for my receipt, as I did not trust at all, Rude & Unprofessional, Supervisor, Megan! Fortunately, I was able to track the clerk down, & he was kind enough to go thru the receipt's again. As he got to the end of 30 or so receipt's, all that was left, was the single 'Crumpled' up Receipt, that Megan had intentionally crumpled up, so that I, the Unvalued Ray's customer, would not get my Receipt back, that I should been given, to begin with!

Had it not been for my serious intent, no matter how much resistance I met from Ray's Market, my receipt would have never been found. Including the resistance from Manager Craig, who kept blaming Ray's Upper Management for their policy, that even tho the employee that sold me the item confirmed that he sold it to me, Ray's management would not cooperate! How Shameful!

It is Crystal Clear, that Ray's Market Management, & Owner Crissmann, are all about Profit, & not about giving their Unvalued Customer proper Customer Customer Service! Supervisor Megan, is a Cancer, in the whole of Ray's Market, who needs to be removed & quickly, & require's immediate counseling for her Anger Management!

Also, & importantly, it is Ray's Owner, Mr. Crissmann, Manager Craig, & Supv. Megan (that lost her Cool, big-time!), that have shown their True Color's~ that Ray's Market; Mt. Shasta, is no longer about providing Excellent Custoner Service, but all about PROFIT! But then we local's, having shopped at Rays Market, already know this this!

Shame on you All, Owner, & Management of Ray's Market, Mt. Shasta, where...

If you like moldy produce, gray meat, and horrible customer service, then Rays is the place for you! After living in Mount Shasta for a while, I can say positive experiences at this establishment are far and few between and only with two employees. Almost every trip (usually 2-3 times a week) there is an experience that makes me question why I continue shopping there. My partner has lived here his entire life and has noticed a severe deterioration in Ray's quality in every faucet. Our latest Ray's experience was with the checker being very kind to the woman ahead of us, but once it was our turn, his demeanor did a 180 and he slammed the item we were purchasing on the counter while bitterly telling us our total (this is not an unusual experience when going through Michael's line). Besides rudeness, the male employees are so creepy! One time an employee spent the entire transaction talking to me about his car and very obviously being flirtatious as I said nothing (never even asked about the car and was not looking at him) and my partner was trying to get his attention to finish the transaction. My minor sister in law has also experienced the same creepiness. I purposefully dress modestly when going to this store! That is not the environment we should allow in our town. I find it hard to believe that the problem lies in us considering we have the complete opposite experience at every other local establishment…even better treatment at stores in bigger cities. I’ve also heard from many people and reviews that this is not a unique experience. Maybe someday Rays will care enough to do something…but then again, if they’ll leave moldy peaches rotting for days, I doubt they’ll care about their...

My daughter-in-law is camping in the area and was thinking of relocating there. She went Ray's Food Place to get groceries and pick up cash from Western Union. She did her shopping and was then told to wait by the WU window. There was a sign that said closed, but she waited as she was told. Several employees were standing around, and a young man told her it was closed. She said, "Ok, I'm in no hurry. It says on your website that it's open until 9:00". It was 2:10. Again, the young man said, "There's a sign that says it's closed." Again, she said, "I'll wait; no problem." He raised his voice and yelled, "You'll be standing there waiting until 2:30 then" which brought everyone's attention to her. She put her groceries back, walked out, and called me crying. Is this a big deal? Well, my son-her husband and the love of her life- passed away recently. She's travelling alone trying to heal, and she finally found beautiful Shasta, and felt it could be her home. People who work with the public need to understand that kindness and respect matter. You don't know what a person is going through, and a small act like that can wreck someone who is experiencing trauma. Words matter. In just a few seconds, her world went from one of hope to despair. Please discuss customer service with...