Rolfson's Home Furnishings — Local services in Mount Vernon

Great looking furniture, right? It absolutely STINKS!!! Please read on.....

I bought a Lazy Boy sofa and loveseat from Rolfson's Home Furnishings, Mount Vernon, Washington, which was delivered on August 23, 2024. The furniture was delivered with a huge odor, so much so that I was unable to sit on it when delivered, and being in the same room with it made me wheeze as I am an asthmatic. With much difficulty involved getting the company to do anything about it at all, the company reluctantly sent the cheapest company out to clean the furniture to abate the smell, which was ineffective, the odor persisting. I have called Rolfson's repeatedly to pursue this matter further but they refuse to return a call to me. It's been 10 weeks and 3 days now and they still refuse to call me back or proactively offer me an additional solution to the intense odor emanating from this furniture. My conjecture is that some animal got into the warehouse and soiled this furniture before it was delivered to me, but the only excuse I received from the store was that it is "offgassing", and not a problem. I've bought lots of furniture in my time and am familiar with "offgassing", and this issue is not this problem. It's much more. As a point to note, I also purchased two Lazy Boy chairs from them at the same time, which smell fine and were able to be used the very first day they were delivered. If it is not a problem, I wouldn't be wheezing, and my family wouldn't have irritated sinuses, runny noses and headaches from being around these pieces. I'm escalating this issue to Lazy Boy corporate now, but my message to all of you is don't buy any furniture from this store. They are apparently a 4 person family run business and when Mr. Rolfson, the owner, is out sick as he has been through some of this ongoing issue, there is no one that is in a position to make decisions on behalf of what is billed to all of us as a fully functioning business during the week. I gave Mr. Rolfson time to return a call to me as if the owner is sick, I am compassionate enough and reasonable enough to wait in good faith for a return call when he returns to the office. It's been 10 weeks and no calls have been returned to me. Surely someone is in charge when the owner is out? Did they shut down the shop? Apparently not as they are still open, transacting business daily, potentially duping any of us. My only assumption is they just don't care once they have your money. It would even have been easy enough for someone to return a call to me to tell me Mr. Rolfson is still out sick, but no.....no calls have been made to me. So, head's up! Do not buy any furniture from this store. If all is going well, things are fine. If there's a problem, they disappear. This is really a shame. I thought better of this company and those working there than to be treated like this. Steer clear, everyone. It's not worth the risk and the aggravation. Best regards to you all.

Rolfson's Home Furnishings 1105 W Division St, Mount...

I’ve been patiently waiting for almost 14 months, but after yet another promise of my situation being remedied didn’t transpire, I’m done being patient. I contacted the store yesterday and told Eric to pass the message on to Brian that I would be filing a BBB complaint, writing a review and will also be filing a complaint with the FTC and starting a claim in the courts if Brian couldn’t return my call, so here I am. He obviously didn’t bother to call.

Last June I bought a leather couch, loveseat, and rocking chair. Upon delivery, the delivery guy noticed a small hole in the couch and reassured me that a replacement would take a month or so for that part of the couch. The other end of the couch was also damaged. That took several months to replace, but it did happen. I had to call monthly because they never called to give me updates. I have been calling and checking in pretty consistently for the last year. I have heard a lot of excuses and blame being placed on LazyBoy, but not one time has Brian offered to compensate me in another way. I was told by his son, Kyle, that they had some of what they needed in, so by the end of July I could expect a call from him. I obviously did not get that call. I called on Wednesday and left a message. I asked for a call back. I called again yesterday because I never got a return call. I spoke with Eric and again blame was placed on LazyBoy. A reputable company would have worked with the customer a long time ago to try and make them happy. I bought a $3k couch. My expectation was that I would get a brand new couch without damage. I have never been offered any compensation or solution. They supposedly have been waiting for a leather match on a different piece so that they could repair mine somehow. After a year, I am doubting the color would even match. I’m beyond dissatisfied; however, I am going to fight the fight because to me, this feels very dishonest and deliberate. I’m willing to edit my review if Brian were to actually step up and provide appropriate customer service and prove that their intentions to take care of my...

I found a chair i loved at this place, and two different salespeople quoted me the same price for it, and one sold me the chair, writing up a bill of sale, which i signed. The next day, they called and said they had misquoted the price and i owed another $200. I said i'd think about it. The next day they called and said "it's really $300 more, but the owner will split the difference with you". I said no thanks and canceled out of the sale. I feel that good customer service would've been to honor the price they initially quoted and sold it to me for. I...