Appliance and More Connection — Local services in Mount Vernon

On October 12, 2016 me and my spouse went to appliance connection and more to purchase a used washer and dryer. After a few minutes we were greeted by the store"manager" Bobby. We Let him Know we were interested in purchasing the whirlpool duet set. He let us know the owner wasn't in and that we would need to wait til he returned to see if we would be approved for financing. 5 minutes or so passed and he then said his manager would walk him through the finance process. After 40 minutes of him being walked through the process then me and my husband going over the agreement correcting Bobby's spelling errors bobby let us know were were approved for $ 500.00 Finance "loan". The whole amount would add up to $774.10. We Were asked to pay $274.10 and we would finance the rest. This included a fee of $ 85.00 for delivery of the washer and dryer set up for Saturday The October 15 between the hours of 9-10 Am. we agreed and filled out all paper work Bobby Said The boss would need to come in to finalize the paper work and print everything and they would give us a copy upon deliver. I wasn't worried because we docu signed the agreement on my phone and saved it. We left the store without a printed or finalized copy of the agreement. When Saturday came the company didn't call. I contacted the company around 11 AM asking when they could deliver The store manager Bobby let me know they couldn't deliver due them being down one employee and there could possibly be a bad storm. I asked if we could come pick up the items & be reimbursed delivery fee. i badly needed to wash clothes and was very understanding that they were down an employee. He said he would need to contact the owner and ask. An hour passed and he said the owner would revise the agreement and he wouldn't be in until after 1:00 to revise finance or give us cash. He instructed us come around 1:30 we agreed as we were we leaving to go pick up our washer and dryer the manager Bobby called and said i have bad news the third party didn't approve your loan for $ 500.00. Your finance has been cancelled. i said wow really?! knowing I saved everything to my phone and had a 13 page agreement saying we were approved. i said okay can you just refund the $ 274.10 we paid? he said no, we could only use it as store credit. i said no the agreement was voided due to us not being approved. please have owner contact me Bobby please i don't wish to speak with you id like to go up the chain of command. He assured me the owner would inform me of the same saying its stores policy. I said no because the whole agreement is attached to the finance agreement . Bobby called me two more times after i asked to speak to the owner. when i finally spoke to the owner and was explaining to him what happened he cut me off and was being rude . he spoke to me as if i was a little girl as if he had no respect because he already had my money. I was so emotional being pregnant and all so i ended the call with him. The employees need some serious customer service classes and need to be more flexible with customers. They seem to only care about making money. I had such a bad experience i wouldn't want to buy a...

My fiance and I recently went into the Appliance Recycling Connection to purchase a washer and dryer. The owners daughter took our order and said she could get us a stacked washer & dryer with the measurements that we gave her to write down. We were told our set would be ready for pick-up within 2 two weeks from that day. Which was great because we didn't need the set for another 3 weeks when we would be moving into our house. After the 4th week and no phone call we decided to stop in there to see what the deal was....just to find out that our washer/dryer was already there. Kind of annoying but this wasn't the worst part of what I am about to reveal. Immediately we could tell that it was NOT the correct size that we ordered. We told them it was not going to work and their solutions included the following: remove some of your cabinets in your house to make room or pay more money for a set that will fit. At the time we did not have more money to give them so that they could fix their mistake, so we kindly asked for a refund just to be told refunds were not an option. We did finally get a refund after a third visit there and were told we could not get a better deal anywhere else.... The owner was not very nice especially considering the mistake was on their end and not ours. I advise everybody to AVOID doing business with...

Not a positive experience. My wife and I bought a stove and fridge. The fridge did not have any shelves, but we were assured that they could find replacement shelves. This was just fine as we didn't need the appliances for several months. We followed up with them every few weeks to check on the shelves, every time we were told that they had not found the shelves, but not to worry, that they would find them. Well the time finally came that we needed the fridge, and there were still no shelves. Fridges aren't very useful without any shelves, so I asked for a refund, since we had been assured that they would find shelves. After several calls, they did issue a refund, but they charged a 30% "restocking" fee, which they mentioned nothing about previously.

Now on to the stove. We were told that it works but when we took it home and hooked it up, both the broiler and bake burners did not work. When we contacted them, they said that if we brought it in ourselves, they would "only charge us for parts and labor" to fix it. I'm not sure what else that we would be charged for.

So overall a very very dissatisfying experience and I would not recommend...