The Home Depot — Local services in Mountain Park

On January 1, 2016 I was pleasantly surprised to find your store Lilburn #110 open. I was concerned that the employees had to work on a holiday, but it was good for the customers. My husband and I went in to purchase metal roofing for a shed project. We were looking for corrugated galvanized unpainted metal. You have it in the store but not the size we needed. I asked at the customer service desk and she said I had to go to mill works. That seemed strange but I went. There I talked to a gentleman named Stan. Stan was confused and said he hadn’t ever done a special order. He said he’d have to ask someone and got my number. My husband and I left the store. Stan called an hour later and said he had figured it out. He said we could order it.

I returned to the store and met Stan at the ProDesk. He got on the website and with much fumbling about seemed to find what he needed. I specified corrugated galvanized metal numerous times, I even said – ‘you know, the wavy metal’. He said yes, yes, this was it. There was a gentleman named John there at the desk. He was much less than helpful to either Stan or me. He grunted a few times when he was asked a question and just stood and acted as uninterested as he could.

Once Stan got the order entered he saw that the ridge caps were in the store and would cost less to pick up then than to ship. He said it would be an extra $100.00 to ship one ridge cap since it came from a different place than the metal. It seemed odd but I agreed. A young man was there and said he’d go get the cap. Stan completed the order and then went back to the back. After twelve minutes I asked the ever silent and grumpy John if possibly the young man was lost. He peered at me and said ‘well, this orange apron makes it hard to do anything, everybody asks questions’. I replied that ‘yes, it was probably like being a waitress, but you had to keep your original goal in mind’. Another grunt and he fell silent, moving to the far end of the counter.

A minute later I saw the young man come across the front of the store with no ridge cap. He stopped and greeted another employee, a female, hugged her and stood and talked for three minutes. He then began to move toward the ProDesk, saw me, turned and hurriedly moved the other way. Two minutes later he jogged back with the ridge cap. I questioned why it took almost twenty minutes to get the ridge cap. He said he got distracted and then forgot. Yes. He forgot a customer standing with a paid receipt waiting on him as he chatted with another employee.

On Friday January 8, 2016 I called the store to see if I could get a delivery date. The woman I spoke with said it was at the store. I told her I had paid $100.00 to have it shipped to the house. She said that the metal company it was ordered from didn’t do home delivery. I explained to her that no one told me that and I had paid for home delivery. She said she would call me back. An hour later she called and said it would be delivered the next morning.

Saturday January 9, 2016 we received a call at 6:11am. The metal was on the way. The delivery man was very nice, very helpful and he and my husband got it off loaded quickly. After he left and it got light my husband opened the metal and found that it is NOT corrugated metal, it is the ‘classic ribbed metal’. At least it is the unpainted galvanized.

My question is how can six pieces of metal and one ridge cap have that many issues? I know Lilburn store is an awful store. I’ve never met a manager there who actually seemed to care or want to improve the store and with someone like the sullen John at the ProDesk it is a wonder anyone can get the nerve to get past his scowl to ask a question or order something. And poor Stan tried, but he was hampered by no knowledge and absolutely no help. And the young man who forgot his customer, well, maybe he wasn’t happy about working New Year’s Day, or maybe he really doesn’t care either.

Is this really the type of store you want? The type of customer service you want? I...

I ordered a security door to be installed on May 8. I didn’t get the door. Install until June 9 it was a difficult journey to get this security door. They gave me a date three weeks later for someone to come and install the door. My husband took off from work in order to be there for the install. We waited all day and no one came or called us. I called the store in which they didn’t even know I had an order I had to make three calls on that day before I found out that my door was broken and that they canceled coming out, but no one called to tell me this. I was transferred from person to person before someone came on as a supervisor to try and assist me The first one was named Napoleon, who promised me that someone will be out to install the door. The next day, I spoke to Michele who told me that they will get the door delivered, but they didn’t know when someone was going to install the door. I told her don’t bring the door without an install date. I have been waiting for 30 days already. By that time, I was tired and done so I wanted my money back and I wanted to cancel the order so I can go somewhere else. Michele assured me that she would make things right and make sure the door was installed and would give me an installation day and it will come at the same time. She made good on her promise they came out and installed the door and the man was very professional and did a great job. She called me back after that a day after that and gave me a discount on on the door, she was courteous and professional, but the. process was very frustrating and I was ignored by some a few times as they were acting like they were tired of me I do need A security door put on the front of my house, but I will not go to this Home Depot anymore and I wouldn’t suggest anyone to use them. It was not a good process even though they made good on...

Lilburn location...Angela.... First time in 21 years of coming to this location, on yesterday afternoon, the most rudest, loudest and unprofessional lady is behind the counter in Customer Service by the name of Angela -works at the return desk. Just outright disrespectful, not only to me, but to her store manager, Sharon, as well. I simply asked her to staple my return receipt to the original purchase ticket/receipt. She remarks, I always do. I had several receipts in my hand looking for the original to give to her. She states, in an unprofessionally tone, "just give me all of the receipts." So, I gave them to her, she scanned them for a match and once she was done, she just stacked them together and reached them back to me without stapling the 2 original and return receipts. So, I asked her again to staple them, and she states, "I dont know which ticket that is." I told her; but you just scanned them. In my pointing to the receipts to show her, my hand touch her and, then in an accusingly loud voice, she yells, "you touched me. You don't touch me." I'm shocked and apologized for my touching her. I requested she call a supervisor. Once the supervisor, Sharon, arrived, Angela was gone. So I explained to supervisor Sharon what I wanted which was a staple and about Angela's behavior. She said that's easy and stapled the 2 receipts for me. She was very apologetic and called for Angela to return but apparently her call was ignored. Angela is very unprofessional, and she does not need to work in Customer Service. A simple request for my 2 receipts to be stapled should've...