Pandora Jewelry — Local services in Murfreesboro

I’m not the type to leave a review … HOWEVER…. Here i am Very unpleasant visit. I walk in and it’s 5:30pm on Thursday , i was not greeted nor spoken to u til a Second Lady comes from the back “can i help you” i simply needed my fav pandora rings and bracelets cleaned… she acted as if she had an attitude when informed her of my services that i was needing. I politely gave her my jewelry letter her know that i had gotten spackle on it do to a project i was working on, she blurted out “Is tHAt PaINt?!” I said no , she took my jewelry and said nothing more than a huff and puff. I stood at the counter as she was preparing after she said nothing to me. I asked her if I needed to sign anything or if I needed to leave she told me that if I leave, I have to sign something, but there was a chair that I could sit in sitting in the corner very rudely.. I just walked around and started looking at other items I was thinking about purchasing. As I was looking the second associate that didn’t speak to me initially had come up to me , But still said nothing to me. I was just about to ask if I could see one of the bracelets, but she instead pulled the rack that I was looking at and still said nothing so I walked away…. Disappointment I hate the fact they acted like they hated their job.. If you don’t like it, then leave and stop making customers experience miserable. You should be ashamed...

My experience with this location in Murfreesboro was AWFUL!!! Went Saturday evening to have bracelets cleaned the manager Abby on duty took the end clip off to wipe it on a cloth while holding a conversation. Gave me the bracelet back and I left. I noticed Monday that my bracelet kept sliding and looked down and noticed my clip wasn’t on there . Called as soon as I noticed . Was finally able to get in touch with the lady on Wednesday I explained to her everything and she said she remembered that happening and that she would replace it as long as I came in before she left at 5:30pm . I was headed to the store and she called and said she spoke to the branch manager and that she couldn’t replace it and that their was noting she could do. I requested the branch managers contact info and she said no that she was on vacation . I requested corporates number and she said I can give you customer service . I then asked for her full name and she said she wasn’t going to give me her full name. She then ignored me as I asked again and put me on hold and never came back to the phone!!!! I’ve contacted corporate and have filed a claim and complaint!! This is by far the WORST customer service I have EVER had. The manager Abby was very rude and disrespectful! I’m definitely going to suggest everyone take your business elsewhere and not to...

We went in to get charms for my mom's bracelet today. Every sales associate was busy, which is understandable. We walked around, and after about 5 minutes a man came over to say "excuse me" because he needed something out of the drawer where we were standing. He didn't acknowledge us beyond that. I said excuse me, where do we go if we need help? He said, "Honestly we're super busy right now." I said, "Yes! Of course. But where do we stand if we're next in line to be helped?" He said, "I don't know. I guess you could stand there (by the door). We did, then another couple came in and walked around. One of the associates finished with her costumer, walked away from the counter, then asked the couple who came in after us, if she could help them. We were standing RIGHT in front of the store, at least 3 associates knew we were waiting. Whether it was discrimination or not (the other couple was not black and we are), they NEED a better system!! Because it clearly looked as though we...