World Market — Local services in Murfreesboro

We had a very bad experience here today. First, for context, my family and I were crossing the parking lot and almost got run down by a really aggressive driver. We entered the store and after grabbing a cart and a few items, I was still shaking. We decided to sit down on one of the sofas just to catch our breath.

An employee came by and in the friendliest voice you’ve ever heard, asked “How are you enjoying that couch?” We genuinely thought she was being sincere. I responded with something like, “It’s very nice—firm but comfortable.” She said “Yes, it’s really nice isn’t it?” Ok…now I’m starting to feel a little suspicious…why is she asking again? But I calmly reply “Yup, nice and comfy.” She continues walking toward the employee break room as she then abruptly shifts her tone and barks at my daughter, “Hey, how about you take your feet off the couch?” And just continues to walk away.

It was like being sucker punched. We were too shocked to say anything. But it felt appropriate to leave my cart at that point and just exit the store.

It’s a floor sample, ffs. My kids’ shoes weren’t caked in filth. We were genuinely still recovering from almost being collectively hit by a car.

It was insensitive but worst of all, the employee was white and my daughter and my husband are Asian, but constantly get mistaken for being Hispanic. So it’s impossible to think this was not racially motivated—you know, along the lines of “get your dirty Mexican feet off my stuff” kind of vibe.

It’s also impossible to explain how disgusted I am and how hurtful it was to experience this. I have nothing else to add. This is becoming more and more common here, and because it’s micro-aggressions, it’s almost impossible to fight.

Obviously we won’t continue shopping here. Cost Plus used to be a fun shopping experience for us, but now it just feels...

We had a very bad experience at this location today. I took my teenage daughter and four of her friends shopping at World Market. These are theater and choir kids; the most respectful, well-behaved teenagers imaginable. We made a loop of the store, and as we got near the checkout, an employee (an elderly gray-haired guy) snapped his fingers at us like he was summoning a waiter. When we stopped taking and looked up, he said, “You know you kids shouldn’t come into a store and throw pillows on the floor, right?” We were confused, and I actually thought he was joking. I said, “Not these kids. These kids have not thrown any pillows on the floor. I’ve been with them the whole time.” He then said, “The camera footage doesn’t lie!” So I repeated, “Not these kids. You must have the wrong group of kids.” We were going to purchase some drinks and snacks but we put them back and just left. After we walked outside, we discussed and determined he had confused the two black kids in our group with two other black teens who were also in the store. My guess is this old white guy thinks all black people look the same. Anyway, we used to love this store, but we won’t be back to this location as long as the old guy is there snapping his fingers at people and making ridiculous and rude...

I ordered chairs. Waited three weeks, was promised they would be arriving. They canceled the chairs without notice. Said it’s inventory stock at the store level, but I can reorder online. The rep said I would have to pay for shipping and she couldn’t guarantee the condition they would arrive in (!?).

I go to the store. They said they didn’t know why it was canceled. But I can reorder online. For more money. But they did nothing to find out why it was canceled. Have no reassurance that it wouldn’t be canceled again. Now I have to dispute charges on my credit card statement because they had no money taking the money. It sucks because I shopped here all the time, but won’t be going back. Manager told me they had 12 of those chairs come in, they just weren’t mine.

If anyone reads this, the charges of 459.90 need to be...