KAY Jewelers — Local services in Murfreesboro

Okay, I want to start off by saying this 4-star review is 100% because of Ashlee, not necessarily Kay as a company. About nine years ago, I purchased my wife's engagement ring and wedding band there. Over time, the diamonds in her band damaged the ring. We have a lifetime warranty with Kay, but we got the news that Kay cannot repair or replace the ring. My wife was rightly devastated and wanted nothing to do with Kay ever again. Ashlee has been single-handedly mending this relationship over the weeks. She has worked every option, been there to listen to my wife's wants and needs, and come up with a solution to losing the ring she loved so dearly. Kay, you better do whatever you can to keep this one because if Ashlee leaves, someone else will scoop her up quickly. To anyone reading this who is going to Kay at the Avenue, ask for Ashlee. She may not know everything yet, but when she says she will find out, she does and is excellent at following up. We have tested her by asking every warranty question, finding diamonds, looking at bands, and creating custom bands. At no time did she seem annoyed; she was empathic to our situation and eager to make everything right. Ashlee has been such a pleasure. What was going to be a 2-star rating because of Kay's failure be able to live up to their "Lifetime" warranty claim is now a 4-star because of Ashlee (who is a 5-star employee). Still, I cannot give 5 stars because this should have easily been solved under warranty, and my wife should not have been upset. That is why I paid for a...

My husband's Bulova watch had randomly stopped working after I had only purchased it online less than 6 months ago. We were visiting from out of town and stopped in this store. The saleswoman took the watch to the back and spent 15 minutes banging on it to try to pry it open and damaged it (we didn't notice the damage until after we had left). Once she brings it back to us she then tries to tell us that she needs to send it off for $75 ($75 just to open it, not even fix it!). That didn't sound right to us so we said nevermind, we'd sort it out once we get back home. If that were true, she should have known that before she started banging on it. She then proceeded to try to sell us another watch before we left! So we take the watch to our home store in Destin, FL where they confirmed the damage and asked what store we went to (they were floored at our experience). They special ordered a replacement for us under a "customer service issue" with corporate. After our home store had to clean up this store's mess, I have come to believe they were just trying to make more...

This place is a joke. Very poor knowledge of jewelry. Bought wife a ring and sent off for sizing. I was called stating ring was ready. We arrived and was told this style ring is not resize able. Really

Another situation. Purchased wife a ring. She wore it for 3 days and a diamond fell out. Had it sent off for repair. Picked up ring after repair and diamond was a different color, smaller and didn't match other diamonds. Had it sent off again. Picked up again. Wife wore less than a week and same diamond fell out again. Went to store and demanded a refund. Instead of sales lady working with us she actually was trying to make us upgrade and spend more money. I was like how stupid do you think I am gonna spend more when you can't get what I originally purchased right.

Kay jewelry is just a cheap quality place to shop. I will never shop there ever again and advise and hope you will not also. Take my advice and save your troubles. They lost a big...