White Bison Coffee — Local services in Murfreesboro

One of my favorite places to work outside of the office is in coffee shops. I try whenever I can to find a local business to support with my patronage. As a new resident of Murfreesboro, I was disappointed to see that a college town does not have more locally owned coffee shops and was concerned I would not find a place that I enjoy working it, but I'm happy to report that White Bison has everything I was looking for in a local coffee shop.

There is free Wi-fi that is fast and easy to access, and there are ample outlets to plug up laptop computers or phones. The space is clearly designed to encourage people to come work here. The location is a bit unusual, as it is located inside of a convenience store/gas station, but it is impeccably clean and full of natural light. The White-Bison half of the convenience store as a very aesthetically appealing design. A bonus of this location is that there are several other drinks and snack close at hand if you aren't interested in what is on the White Bison menu.

The White Bison mocha was absolutely scrumptious. I ate some of the free samples of baked goods (a cinnamon muffin and an apple pastry), which were very tasty. They have a rewards program, so I got $1 off my first drink. I get a free one after 9 more purchases. The people working there was immensely friendly, helpful, and quick.

White Bison serves the Nashville/Middle TN area. Their company appears to prioritize ethical business practices (see their website), and they offer discounts for refills using their reusable cups.

I will absolutely be visiting White...

I have very mixed feelings about White Bison. All my experiences at the White Bison in Franklin, TN have been amazing. Although in Murfreesboro, it has been a different story. I’ll start with the coffee.

The coffee at White Bison is delicious and I would take it over nasty Starbucks any day. I love how White Bison is local and I do believe it is worth every penny you pay, food wise. The sandwiches are a great addition to go with your coffee.

Now for the service. The Murfreesboro location has left me at times never wanting to go back. Half of the staff has attitudes when having to make you a sandwich or a coffee, or not knowing how to scan reward points etc. And I can understand being new and trying to figure things out. But this seems to happen with half of the staff almost every time I go.

Now, on the other hand I want to compliment the good half of the staff. The ones who know what they’re doing, make me feel comfortable and not like I’m some chore because they have to make a sandwich or coffee that I’m paying for. Again, half is made up of very sweet and helpful staff members, and the other half, I felt like I was a problem or a chore or ruining their day because I ordered something.

I will say, that their app isn’t that great. I definitely purchased 7 coffees, and it said that I had just received a reward. I went to go redeem that reward the next day, and it wasn’t there, so I purchased another coffee. I really don’t want to take my business elsewhere, as I love the coffee, food and some of the staff, but it does...

I decided to give their nitro a try today. I paid for my order and was waiting for it to be finished when I overheard the employee speaking to who I'm assuming was the manager, telling her that the nitro was out. The manager told her to offer me something on the house since it was out. The employee asked if I would like a cold brew or something different but didn't offer me a refund. I asked her if the nitro and the cold brew were the same price and she told me the nitro was a dollar more. She had a blank stare on her face when I told her I'd like a refund for the nitro and I'd pay for the cold brew. Because why would I pay more money for something I wasn't getting? When she told the manager, she replied with “yes, I told you to give her the drink on the house.” When she was made aware that I had already paid for my order she told the employee to offer me a pastry or breakfast sandwich. Neither of which I wanted. She told me they couldn’t refund me because I paid with my card but again offered me a pastry or a breakfast sandwich. It’s 2019. What business cannot run a refund on a card? I didn’t mind paying for a cold brew coffee but the fact that they all looked puzzled when I didn’t want to pay more money for something that I didn’t get...