Doused — Local services in Murray

This store offers no returns and no exchanges!!! Be sure you get EXACTLY what you are looking for because they are of ZERO assistance if you end up with something that doesn’t fit. My son bought me a pair of shoes that were the wrong size. As we all know, sometimes teenage boys don’t pay attention 100%. He is now out the roughly $150.00 and we have a pair of shoes that can’t be worn. The store manager told me to return them to a Nike outlet which is simply not an option. You’d think if your running a store selling these shoes, you’d want your customers satisfied, to spread the positive word. This owner only wants the money up front and seems to not care about business. He talked demeaning and degrading and I will be sure to share this experience with as many people as possible. I know I will never return to this place of business. I can’t see this company saying in business for long based only on customer service. Typically when a product is non returnable or exchangeable it’s because they are going out of business.

In response, thank you for clarifying the timeline of events! However, I both came into the store with the shoes and explained the situation in detail and I called the store. A gift card was never mentioned. I must not have talked to you or maybe you’d know the extent at which I went in trying to get the correct shoes. I’m pretty confident whomever I talked to knew the situation. This post is not to tarnish business but to give others the information of...

Not exactly a negative review but a confused one. I took in my pre-owned excellent condition off white air jordan unc and after deliberation they said we can’t buy these. I asked why and their response was “I don’t feel good about it”. I bought these shoes on stock x, they’re 100% legit so they should have been able to tell when they compared in to one of their shoes. I know they’re not obligated to buy from anyone but it’s a bummer when you take in some of the most sought after shoes on the market and they basically say these are probably fake. I was bummed I couldn’t get any money out out of them. So either stock x sold me a fake shoe, their pair of off white unc’s were fake, or they just didn’t want to deal with me for some reason. I also would be willing to bring in the stock x tag, the authentication card, and the receipt if that would make them happy. I don’t know how much evidence they need. It seems like they’ll only buy your shoes if they’re brand new deadstock and haven’t been touched by anybody. Overall...

I used to think this shop was the best of the best but I was slowly proven wrong by the poor customer service and overall rudeness in this store. I buy and resell shoes a lot and I got some good finds. But everytime I would bring things into the store they would say they would not buy them, I understood because they can’t buy all shoes. But then i was browsing around the store and saw a guy sell the exact same shoe I just brought in. I don’t know if they just didn’t like me or what. There have been a lot of fakes sold at this store and they have been proven to be fake, shop wisely and know what your looking for. Customer service needs to improve. Everytime I asked if something was available in my size they would respond in a very rude and almost mocking tone. I walked into the store a lot with an open mind but unfortunately I lost the want to go to this store. No disrespect or anything just stating my...