The Container Store — Local services in Murray

I’d give 5 stars to my original planning appointment with Kathryn! She was great!She worked with me to create exactly what I wanted and when we were under budget, she worked with me to add some custom details. She stayed within my price range.

However, everything after that was a pretty bad experience. I will never be recommending them for closet install again.

If I could give Zero stars I would for ”custom” closets.

1. my original design was altered without consulting me by a designer I never worked with. When I asked the man why he did that he tried telling me the plan hadn’t changed. (Thank god I took a screenshot of the original design on my phone! Then I had to spend 50 minutes “fixing” my design, with a third designer over the phone!, back to my original design!
2. When I went to pick up my parts they tried to give them to another lady.
3. Due to the redesign issue, I’ll have to go back and pay full price for parts that were part of the original plan.
4. Originally I wasn’t paying for demo and install but after all the effort to get my order right, I figured it would just be easier if they did everything and relieved me of the stress of DIY. So I paid $1000 for demo, patch and paint, and install (but was left with the old material and the trash wasn’t even removed from my room!) Not to mention that in my original consultation, I asked the lady if they could entirely paint the walls that would be affected and she had confirmed that could be part of the additional $1000 for demo and install. 😡 Now I’ll be paying one of my painting teams to come in and work around the installed closet to paint the walls so that it’s a presentable finished product. RIDICULOUS!!! I definitely could have saved the $1000 by doing the install myself! #whatajoke You can see in the picture that’s definitely not what I’d call an acceptable final product. I’d be so embarrassed if my finished product by my company...

My fiancé and I were shopping at the Fashion Place mall today and decided to go into the container store. The big, glass doors were closed, but many people were entering the store through them. We looked at the doors and they didn’t have anything posted on them indicating that you can’t use these doors to enter the store. We walked in behind a group of people. A tall, middle aged man approached us very aggressively, saying not to use those doors and “they were closed for a reason!” I said sorry and that we didn’t realize we couldn’t use them because many other people walked in before us and they weren’t locked. Another guy also said there was no signage indicating we couldn’t use them. The man then said “There’s signage all over the store saying that there’s no mall access!” I looked around and saw the signage he was speaking of, none of which was visible to someone entering from the mall, only to customers coming in from the outside entrance. I said sorry again and told him that if we weren’t supposed to come in, we could just exit the store. He told us, as well as a small elderly woman, that “we already did it” and that we couldn’t go back out and would have to exit the store through the outdoor entrance. This guy wanted so bad to go on a power trip that he told 2 girls and an ELDERLY WOMAN that we couldn’t just go back out the way we came in and we had to go outside into the cold and go around the entire mall to get back to our cars. This guy shouldn’t be in customer service. He was more concerned with teaching us a lesson for accidentally using the wrong door than serving customers. Simply...

Not worth your time. We showed up and stood next to a closed door for a few minutes trying to figure out if they were even open. An employee walked by the door looked at us for a bit and walked on, we went around to the mall side to see if they were letting people in there, according to store hours they should be open. After walking all the way around to the other side to find those doors locked I called the store and the and after speaking with the "floor manager" he told us to go around the other side. I explained that the door man would not lets us in and I would rather not have my very pregnant wife walk all the back around i was told that it doesnt matter our circumstance that we cant come in the mall side and if the door man "Thinks" you are not there to shop then he wont open the front door. Maybe your door man should open the door and talk to people instead of assuming that people are just trying to get though to the mall. Maybe have him stand outside and great peopld. Door man wont lets us in, floor manager wont let us in, sound like they don't need our business. For a store that prides itself on great customer service wont even make an exception for pregnant women has very poor customer service. I found what I needed at Low's for half the price. Don't waste your time just go...