Aztec Electronics — Local services in Murrieta

Years ago he fixed my speaker. It took him two tries (I brought it home after the first try), but at least the 2nd time he figured out where the short was he didn't figure out the 1st time, and fixed it without charging anything extra. It was inconvenient, but I was still grateful, and the cost was VERY reasonable.

About 2-3 weeks ago I brought him a multi-disc CD player that was skipping and was having a lot of trouble loading discs. When you call him at first, this is what to expect - he asks when you need it fixed by, and he'll try and get you to bring it in a few days from now since he's swamped. Both times I asked why can't I just bring it in today, even if you can't fix it right away, and he said ok.

He didn't give me an estimate of how much time my CD player would take, so after 4-5 days I called him for an update and he said he had a different phone name and # on the invoice attached to my unit, so couldn't reach me. He still hadn't fixed it regardless, so I pushed a couple more times, and he finally said it was fixed after a few more days. I went in and was going to pick it up, but he wanted me to hear it working first, so I went in the back and... it still didn't work - it was better, but still having some of the same loading issues. He said he'd try again as it was working fine earlier and would have it ready the next day.

I called literally 3 more times, each spaced out by a couple of days. On the 2nd time when he said yet again some variation of "I haven't been able to get into it again yet, I'll do it tomorrow," I pointed out it was the 2nd time he'd said that, and he said it'd be ready the next day. Three more days passed with no phone call from him (if he even had my phone # anymore), and I called him today. Like every other time, it took him a while to figure out who I was and what piece of equipment I was talking about, and seemed genuinely surprised to hear form me, even though he'd told me multiple times it'd be ready "the next day." He said, "I still haven't gotten into it again yet, I'll do it tomorrow." I said, "No, no, no, no, no, this is literally the 3rd time you've told me that." All I wanted was for him to make it a priority and tell me he'd do it right away after putting me off so many times as it was a hassle to get to his out of the way shop with my busy life, but instead he said angrily, "Just come get it, I'm going to lunch, I'll be back at 1." And then he hung up. He was mad at ME, like it was my fault he told me over and over and over he'd fix it and kept breaking his word, as if I was the evil person for wanting him to fix my broken electronics when he fixes broken electronics. It's not my fault his first attempt didn't go as well as he'd hoped. Wow! I was pretty shocked.

Honestly, I don't care tremendously about fantastic customer service. If I get a product I want, or someone does me a service and I don't fall in love with the person, or their communication skills aren't stellar, I'm ok with it. I'm much more concerned with the end result, but still. In fairness, he didn't charge me anything, but it's still broken.

Expect things not to go smoothly, and make sure you test your device at his shop before bringing it home to avoid multiple trips. Most people in other reviews have had positive experiences, so take this for what it's worth. I won't ever be going back personally, even though I might have to travel to find someone else who does what he does. I considered not leaving this review at all, as I hate saying anything negative about someone, but people should...

He did not have the time to work on my stereo, so I will bring it to him next weekend. I am updating my review with asked technologics. I was finally able to send it my stereo over to Raul at Aztec. He has now had my stereo for months. When I called him for an update, he did not even remember me and said, "Let me call you back tomorrow." The next day after I spoke to him. I heard nothing back from him. I tried calling him back and even texted him. still no response back. It even seems like he's deliberately not answering my phone calls. Next week I am going to make my way back to his shop and demand him to give me my stereo back. I seriously doubt that it has...

Raul at Aztec Electronics is the only guy I would trust bringing my amps to. He has fixed amps that other techs have said were unrepairable, including a Silvertone 1472 and TWO Silvertone 1484s. He completely rebuilt these amps and have them sounding better than ever. He always exceeds expectations, and goes out of his way to make sure that his repairs are perfect, even installing grounded plugs for safety without being asked. On top of that, he stays in contact and makes sure that the job was done right. I would recommend anyone looking for any...