Something Old, Something New Bridal Boutique — Local services in Murrieta

I never expected to be one of the people writing a horrible review, yet here we are. After almost 5 months of being ghosted by Stacey, I have to warn y'all. Unfortunately much like other brides, I was deceived. I had purchased a dress from Stacey ( the Owner) in August 2020, with Stacey's promise that this dress could be altered the way I was envisioning. The dress was a tank top style with an open lace back. I wanted to turn it into an off the shoulder dress. Even after much hesitation and the million questions my family and I threw at her, Stacey stood her ground in saying the dress was able to be made into an off the shoulder dress. Stacey said she would store my dress IN HER SHOP until we were able to schedule and see her in store tailor. With the reassurance that her in store tailor could do the work, I asked Stacey to forward my info to her a few weeks later. We were told we needed to pay a $50 fee to see what needed to be done to the dress. I just wanted to know if the alterations were still possible now that a professional was involved, so Afsan and I spoke on the phone, and Afsan agreed to look at photos to give me an idea of if what I was asking for was possible. Afsan's first words were " I wish Stacey would stop telling people these things. She promises things I can not do and makes the customer upset with me." After Afsan had told me that my dress was unable to be what I had wanted it to be, I called Stacey to ask what was next. Stacey told me to come try on the dress, and if I was just not in love with it that I could exchange for another dress in store. So, I set up an appointment to try on the dress to see if I would be okay with the minor transformations we COULD make. I sat in the dress in store being coached by Stacey that this dress was still going to be so beautiful the way it is. Knowing that it was not at all what I was promised. I asked Stacey if I could think about it and make sure I would still feel beautiful in the dress the way it was set to be. She said of course. After a weekend of thinking about it, I had reached out to Stacey asking what we could do about the dress, because I just wasn't sure that I would still love the dress. After all, it would be NOTHING like I was promised. Crickets on Stacey's end. She had said she was out of town and needed to wait until she was back to speak to Afsan. Knowing I had tried on all of the current store stock in my size when picking out my original dress, I was discouraged. I asked Stacey what we would do since none of her stock was my taste , and the dress she had sold me was no longer going to be what she had promised me. Once again, Crickets. Little did I know the last time I would speak to Stacey would be on November 10th 2020. After several calls, Instagram comments that were deleted, texts and voicemails, We decided to file a dispute with our bank. The bank refunded us the money and we went about our way, until a month later when , instead of calling, Stacey had said our claims were untrue. So our bank had pulled the money back out of our account. So still, as of March 5th, 2021 WE DO NOT HAVE THE DRESS IN OUR POSSESSION. Now, we are a thousand dollars out, and no dress in possession. Stacey still to this day ignores phone calls, voicemails, and texts. But she can't delete this review. (: Stacey, I never wanted to write this review, in fact that is exactly why I waited so long. I had hoped that you would own up to your mistakes, but you have not. I'm incredibly disappointed that I allowed you to play a huge role in my wedding planning process, and that you walked all over me. I am 30 days away from getting married, without the dress I purchased from you, and $1000 out of pocket. Disappointment and hurt don't even begin to cover the feelings I feel. As a business owner, I know you're hurting during COVID, but that is no excuse for poor customer service and for deceiving so many of us. You should...

Escondido/Murrieta…I never excepted Stacey the owner to be a deceitful person. I purchased my wedding gown from her for $1040. She referred me to a seamstress who charged me $1240 to put sleeves on the dress, take it in, remove liner, add a belt and make a custom veil. After the wedding I took the dress back to Stacey to sell it on consignment. I renewed the contract one time then when it came to sign a contract the third time she said to let her keep it through Christmas to see if she could sell it. In her contract it says that if a new contract is not signed or the dress is not picked up she can keep it for storage fees. Knowing this and trying to follow her contract I purposely put a note on my calendar to follow through. I contacted her twice by email and received no response. So I made an appointment to pick up the dress. Before the appointment I received an email asking if I wanted to resign the contract or pickup the dress. I asked to pickup the dress. When I got to her store she handed me a dress in a bag and stated she couldn’t find my veil so she wrote me a check. When I got to the car I noticed the check was for only $109. I didn’t check the dress until I got home later that afternoon. When I opened the bag I found that she didn’t give me my dress back but one that was same style, not dry cleaned, and was a dingy white color.. it was not my dress in which I had paid all the alterations for. I immediately texted her, sent her an email ,called the store and left a message. No response, so I made another appointment to pick up my dress. I arrived at the 9am appointment time.she was not there and the store was closed. I texted her and asked to resolve this matter and have yet to hear back from her. All I can say is buyer beware, you will not be dealing with an honest person if you shop here.....Very...

I went to Something Old, Something New Bridal Boutique this morning for my appointment and I had the best time. It was very easy to book an appointment online and Stacey followed up with an email. Before the appointment she answered each of my emails very promptly. Her shop is small, but its filled with a bunch of dresses and had an adorable sitting area to model the dresses with a couch and beautiful platform. Stacey asked me what i was looking for and to see photos of dresses i liked and had tried on. She then started pulling dresses she liked for me as well as those picked for me by my mom and aunt. She helped me get the dresses on, and also talked to me about how each dress could be altered to my size and liking. She also had a few veils to try on with the dresses. I think I ended up trying on about 6 dresses there. I never felt rushed and Stacey was very helpful and was very knowledgeable about alterations and the wedding dresses themselves. She is really personable and has an infectious smile. My mom aunt and I had a really good time trying on dresses and talking to Stacey.

I didn't end up purchasing my dress here, however I would not hesitate to recommend Stacey to a bride looking for a dress. I do suggest you have a little bit of an idea of what you want because it will really help Stacy narrow down almost to a T what you're looking for. These dresses are in great shape, are gorgeous and are honestly, a steal. Go give her...