SPARK Services — Local services in Muskogee

Let me start by suggesting that those people that have half a brain look at how many 4-5 star reviews Spark Services has that are written by people with only 1 or 2 reviews. It doesn't take a rocket scientist to do the math. Getting friends and family, etc., to put up fake reviews to cushion the fact that this company is a rip-off. They are unprofessional and shady ( I will go into that more in a minute) and if you look at their responses to unsatisfied customers you will also see their true colors there. Professional companies that are responsible for their actions and those of their employees (as it should be) are forthright about it and don't try to make excuses or belittle their customers, as Spark Services does. Don't believe me? Check their responses to negative reviews. My wife and I were with them for 2 months as the company wouldn't make things right with our "unlimited" plan. We were never offered a new SIM to replace the one we had that was throttled. We have been on LTE internet for 4yrs now and have never had the problems we had with Spark. Our previous isp went out of business. But when our card that we were paying unlimited for was throttled, they sent us a new card, simple. The SIM card that we had from Spark Services was getting SMS Messages rom ATT to our Modem (RUT240) stating that the SIM card had $8,000+ in unbilled usage (yes, I said 8 thousand +). When I approached Spark (Joann the manager) they asked where I was getting this information. When I told them it was directly from ATT to our SIM/Modem she said "don't worry about it, we pay ATT for the SIM. Well obviously you AREN'T paying them if there is $8k unbilled usage. When I told Joann that we would be reporting them to the FTC (Federal Trade Commission) she said (and I have it in an email) "go ahead, they won't do anything about it. There was a lot more that went wrong in a short time with this company. The bottom line is that the customer is ALWAYS wrong if they aren't happy with Spark's poor handling of their business. They are condescending, and rude. I could write a lot more, but won't waste anymore of my valuable time with this poor excuse of a company. One more thing. If you make/made the mistake of signing with these bozos and decide to leave them. MAKE SURE YOU BLOCK THEM FROM YOUR BANK! They charged us the next month after sending a confirmation email to us that our account was closed. Yet they still billed us, and we were without that $100.00 they stole until they put it back! We are now with BlazingHog internet, they are actually partnered with Verizon ad so far are ok, even though the cost is high $130.00 month, and data capped at 300GB a month. Still waiting on Verizon to just sell their $50.00 unlimited package out here. But their rural internet isn't very rural..... That's another review someday. :p

• And of course like I said in my review above. Be sure to check out their responses to ANY negative or critiquing reviews. that tells you a lot about their principles. Any good company welcomes critique. Bad companies with much to hide, do not!* Also, check my reviews. They claim that I just like to write negative reviews. This is how WOKE people operate, they lie and believe their lies. My reviews for the most part are POSITIVE reviews. Check them, then do the math. The problem with WOKE Spark Services is they can't do math with...

I live outside of the city limits and internet is hard to get unless you get satellite internet (which cost a bundle and has very low data caps). I did A LOT of research for internet that was geared toward the rural community. I wanted great internet with unlimited usage with no throttling or data caps. I found MANY services that claimed "unlimited" but found out in the fine print (which not many read) that there was a "soft data cap" and if you went over it, you were cut off. I could not find any service that fit my needs perfectly. In my research, I came across Sparks Services and read through their website. What caught my eye was that they were up front about the data caps. They said that they were truly "unlimited" in that they permitted a fairly high data cap (3.2 TB). When I read that, I knew that Sparks Services was the company that I needed to work with. I ordered my router and SIM card to start my service that very day. When I received my router it was really easy to set up and I was surfing the web in no time. There was a small glitch with the service in the beginning. There was some problem with ATT and the routers that they were using and it caused very slow speeds. However, A letter was sent out immediately from the owner of Spark Services explaining the situation. They helped me immediately with a router swap out and new SIM card. I was back up and running in no time and I have been surfing the internet ever since without any problems. The speed is fine and there is no buffering when I stream my TV shows and movies. I am very happy so far. The person that helped me the most was Joann. She was wonderful! When I contacted Sparks via the chat feature on their website, she answered every question I had (which were many) and she helped out with getting my router swapped out quickly. Spark Services is an all around great rural internet service provider and I would recommend it to anyone that is in need of good internet services in rural areas. A+ in each category: Great quality, Good value, professional and responsive with great Customer Service. I will also add very efficient, knowledgeable and friendly. One other thing that convinced me that this was a great company was the fact that they send a bag of Skittles in your box... which happens to be my...

I contacted Spark Services about internet at my home in South Central Kansas an was put in touch with Eric, one of their sales people. This guy is in a Florida office and not at the Muskogee, Oklahoma office like I thought he was (I called Muskogee). Seemed like a nice enough guy, answered my questions, told me I was in the AT&T area, told me the equipment should work where I live. Told me the equipment would ship out immediately and I might have it by the end of the week. I am a Verizon customer in a Verizon area and have my doubts about Spark working here. The nearest AT&T tower is 12 miles away.

After about a week I noticed I had not received any notifications of shipment. No notifications from Spark and no notifications from UPS or FedEx. I called the Muskogee office and was put back in touch with Eric and was told that the items had not shipped. I immediately told him to cancel the order and refund my credit card since he had not been honest with me. He got a little angry that I called him dishonest and had the gall to tell me I would have to pay a $50.00 service fee. I told him that wasn't going to happen and a complaint to the credit card company would take care of that. He also failed to mention that the monthly price went to $109.00 the first of May. $99.00 was pretty steep for what they offer.

A few minutes later a very nice lady called me from the home office in Muskogee and told me a full refund would be issued, she also told me that part of my ordered equipment currently was not immediately available. She was very helpful. I asked here if this was the first time this had happened with Eric and told told me this has happened before and it would be addressed. The office lady gets 5 STARS, but Eric you get none. Had Eric been nearby he might have won a prize and gotten a free punch in the nose. I can't stand lying salesmen.

My advice, if you want to do business with Spark talk only to the office in Muskogee. They were truthful and helpful to me. I may yet become a subscriber later if 5G doesn't arrive...