Pottery Barn — Local services in Myrtle Beach

My mother and I were shopping at Market Commons and decided to stop in Pottery Barn for some kitchen pieces we needed. I am giving two stars only because the store was beautifully on display, however friendliness and customer service deserves a big fat zero. I actually entered this store twice within an hour. The first time no one greeted me as I quickly stopped in for a look. When I returned with my mother a few minutes later, no one greeted us or bothered to offer us assistance as we browsed the store. We actually walked by the register where 3 employees were standing around talking amongst themselves and not one of them acknowledged us. Stop judging your customers based on looks especially if they are wearing shorts and flip flops.... we’re at the beach, duh! (We went to Home Goods instead and left much happier... and were greeted as we...

This company is absolutely inept. Ordered a couch in November and the delivery got pushed back to February, this is the best part, I received notifications that my delivery was up next, then “Your driver has arrived” then “thanks your item has been delivered” and nothing was delivered! When I called it took 5 calls over a span of a week for them to tell me they couldn’t find the items and couldn’t give me a straight answer, this was 2 weeks ago and they still don’t have an answer for me. The delivery hub is horrible, they are useless and rude. So I still have no resolution, it still says “Delivered” but they were great at charging my credit card $6k! What a joke of a company. I would recommend to never ever order anything or do any kind of business with Pottery Barn....

Ordered 2 couches and 1 bed. Couch was never ordered despite being brushed off with the usual excuse that furniture takes a long time. We understood the wait, but after several months with no momentum on the order we knew something was wrong. Bed showed up with one of the other couches. The headboard was correct, but the bed frame was from a different size and model bed. They had completely lost the bedframe. Was reassured it would be found and delivered with the couch. Couch showed up but no bed frame, the distribution center didn't even have a record of it. Pottery Barn said that we would have to order it all over again. The sales people are OK, but beware of extreme hassles with the ordering and...