KAY Outlet — Local services in Napa

I won't ever go to Kay ever again.

I purchased my wifes wedding ring over 5 years ago. The ring was covered as long as it was inspected and cleaned every 6 months. We did everything they said to do, and for the most part, there were no problems. We did have some of the smaller diamonds fall out a couple of times, but it was taken care of. Then, this year, this young punk kid that works there told my wife she couldn't have her ring inspected 2 weeks before the 6 month cut off. We were going out of town, and my wife wanted to preserve the warrenty. When we got back to town, she was one day late of the 6 month cut-off, and what do you know, a diamond was missing. This little s#%t told my wife that the warranty was void because it had been longer than six months.

Whatever you do, don't go here. Apparently, they want to take your money and then do everything they can to make sure your warranty is voided. Perhaps that's because their product is garbage in the...

I had the pleasure of working with Bernie at Kay Jewelers, and she was absolutely wonderful! She helped me find the perfect gold bracelet for my wife to celebrate our one-year wedding anniversary. Bernie took the time to listen to what I was looking for and guided me through different options until we found exactly the right piece. She was patient, knowledgeable, and made the whole experience easy and enjoyable. My wife loved the bracelet, and I couldn’t be happier with the purchase. Thank you, Bernie, for making such a special milestone even...

I've been to this location twice in the last month and received aggressively rude behavior from a female manager. The 1st time she ignored when I said that I have two accounts one closed one open and in a very rude tone insisted that I was wrong. This weekend I returned to do a return and she was equally rude and refused to take multiple gold chains out for me to see at the same time. She also tried to convince me that I hadn't handed her my ID when she literally had it in her hand. Loud and wrong with no apology. I will never...