Disc Replay Naperville — Local services in Naperville

I’ve been coming here since 2004, as this place has always been one of my favorite stores to drive out to, my friend even worked there during high school. I have spent what must have been thousands here over the years. I hadn’t been there in a couple years though, and I received a promotional text from them, so I figured, what the heck. I gathered about 75-100 DVDs I didn’t need or want, about 25-30 CDs, and headed out for the 45 minute drive. Two big cardboard boxes stuffed full of movies. I arrive, carry them in, and put them on the counter, standing there smiling and excited. Patiently waiting to be greeted, a young man named [I’ve decided not to include the employee’s name] walked up and gave me bad vibes immediately, and I’m a very easy guy to get along with. I said “Hey! What’s up man” and he said “Hi how can I help you” (it just seemed to me like what was going on was that he saw how many movies I brought in and either didn’t want to have to do that much work, or maybe he just didn’t like something about me, because the first thing he said was very curt, and snarky-like.) I just told him I wanted to trade some stuff in for store credit and that I’d like to shop and look around while they’re checking them out. As I was filling out the form he told me “Could be a while, Saturdays are our busy days.” I understand that that’s probably normally the case, but I looked around and saw about 3 or 4 people in the store, so I turned back to him and (very kindly) asked, “You don’t think it’ll be more than like, an HOUR do you? I was gonna stay in-store and shop.” He goes, “Could be.” And just started writing something down. I just said “Ok..” and walked away to start shopping. They called my name within 10-15 minutes. I walked up to the counter excited with a basket full of blu-rays I needed and was going to buy, when he told me “we can offer you $3.00 cash or $5.33 store credit.” (Remember how many movies I mentioned I brought?) I left my full basket on the counter and left for good. Sadly, I will not be making this trip again. Don’t misunderstand me, the kid wasn’t flat out rude or mean to me, but it felt like I wasn’t wanted there, and I know how to take a hint. Peace out girlscouts! Shout out Charlie from the Downer’s Grove location, that dude is AWESOME! Doesn’t take much! Also (I can’t and won’t hold this against them, but it’s worth mentioning) I had a $10 off coupon but printed on it was “for the Orland Park and Downer’s Grove locations” and I knew this. But I figured, hey, I’m UNDOUBTEDLY about to spend over $100 here, most likely closer to $200, why not ask? He shot me down immediately. But again, you can’t hold that against them. EDIT: I forgot to mention that every movie I was searching for led me to discover that the movies are all unorganized and out of order. For example, I was looking for “Logan,” found the Ls, followed them to the “L-O”s, and there were movies AFTER that that started with “L-A.” This was the same for every section and every movie I was searching for! Not a huge deal, a few extra minutes poking around and I found everything I needed, but I think it’s just an overall testament to the work ethic in that place. But hey, it smelled nice in there! So they’ve got that going...

Love this place has a little of everything classic games newer games and also consoles. Movies Funkos, cd’s and even vinyls. Action figures collectibles statues posters and nick nacks here and there. Electronics on display and video game accessories. One of the few disc replay still around that Carrie’s a little of everything for everyone. Customer service is a hit or miss and their buy/trade value similar to pawn shops so your items will be value from what I seen and experience @minimum 30% trade value or 20% cash, now that is depending of the value and rarity of the item. Have not asked if they willing to negotiate price does not seem like it but will try next time am around. I do make the 1 hour trip every other week to the shop, and I seen that another disc replay is closer but I still like the selection here. I know am giving them power by saying that but it is the truth merchandise selection is good and varies you will always leave with something in your hands. Other than that give them a try plus the area has plenty to see shop and eat.

Update: I verify and they do not Barter per employee words, just looking to negotiate on some Funko prices, eBay last sold the last 4 recent sales where $20 free shipping, disc replay had them for $30 and one that went for $130 last 2 recent sales in march and one in February disc replay had it at $150, so not a big deal but I did order them on eBay it said a week to deliver got them In 3 days.my total on eBay was $209 & some change with taxes for 4 Funkos,.

Either way I still like this store but it’s a give and take I rather give local business my money but we can’t win all battles sometimes that extra $10-$30 decides if you can buy 1-2...

I recently visited Disc Replay and purchased Pokémon Soul Silver for $140. The game was marked as "Near Mint" (NM) and included a case, which I thought was a fair deal considering the value of both the game and its original packaging.

However, upon closer inspection in my car, I noticed the cover art was blurry, which raised concerns. After researching, I realized that the case was a fake reprint, while the game itself was authentic. Assuming the store had been scammed by a seller, I went back inside to inform them.

After waiting in a long line, I explained the issue to a newer cashier, expecting some concern or acknowledgment. To my shock, he admitted that Disc Replay themselves reprint the artwork—something they never disclosed. This is incredibly misleading, as the original case and inserts hold significant value for collectors.

I requested a full refund since I had purchased the game less than ten minutes prior. The cashier refused and only offered store credit. At this point, other customers in line were visibly surprised by this shady practice. Another employee then offered to check the back for the original case—implying that they might separate and resell the real cases at an additional profit.

After some back and forth, they eventually agreed to make an "exception" and process my return. While I got my money back, the entire experience was frustrating and left me feeling deceived.

⚠️ Buyers beware: If you're purchasing a game expecting an authentic case and inserts, ask questions before buying. Otherwise, you may end up paying collector prices for a reprinted case without knowing it.

I will not be...