Bob’s Discount Furniture and Mattress Store — Local services in Nashua

I would like to save someone from this horrifying experience. Now I have no couches and Ive waiting almost 2 months for a refund on a couch that appears to have never made it back to the warehouse. And Im still waiting for my almost 1900 dollars refund. On November 15 2021 I purchase a sofa loveseat set and a dinning table and i’ve had the worst experience you could ever imagine. The love seat was re delivered a GRAND TOTAL OF 6 times. Each time I received a broken/damaged couch and I have plenty of photos to show it. (Ive made numerous complaints and not one person has reached out me for photos on the damaged merchandise.) Finally the 7th delivery was a success on 12/29 I believe. The sofa was supposed to be exchanged on January 28th 2022 but the delivery people took my couch and stated it was to be returned and that they had no sofa on the truck for me. I immediately call customer service I because soon received an email confirmation for my EXCHANGE and the “white glove delivery” worker forged my husbands signature that acknowledges “the item delivered was not damaged in the process of delivery” I explained my situation and how angry i was about the whole experience from day one and the representative told me i needed to wait until April for the sofa. But then I had been paying on this couch for 2 months already and I purchased the couches over my first choice because it was available much sooner (4 days after purchase). The call center transfers my to the nashua location and the managers made the executive decision to refund me for both couches. The love seat was picked up on February 9th and refunded on February 10th. And I am still waiting for a refund was the sofa picked up on January 28. Currently working with the escalations department i called on march 8th and submitted yet another complaint. I asked for and update on march 11th and this is the last response i got “ Good morning, I was told by my supervisor Brandon, who had reached out to a higher up department, that we would have to wait for them to fix the account. As soon as he gets back to me on this I will message you. I will also continue checking with him periodically about this.“ it is now march 17th and still waiting for an answer as to why i haven't been refunds . The delivery service is horrible i would never recommend bobs to anyone and I will be filing a complaint with the BBB. This feels...

Mixed messages: Furniture: 5 stars Quality: 5 stars Price: 5 stars Ordering: 3 Delivery selection: 1 Delivery associates: 5 stars The furniture that we selected was perfect. The quality and style is great for the price. However, I experienced some major issues with the ordering and the delivery of my furniture. First, I had an associate in one MA store state that delivery was free, while I was just browsing one day. I ended up going to the NH store to make final selection, but I was amazed to find out that there was a delivery charge. One of the problems that occurred during ordering was how shocked I was to find out that there was a delivery charge. After merely asking for an explanation, the associate called for the manager. I was very displeased with this, as I have spent numerous hours in the store and I didn't feel like it was necessary. He proceeded, in length, to tell me how they do not make any money off their deliveries, which is a crock. You can't tell me this and not have me run my own calculations in my head, where I can estimate on exactly how much profit is made off of each delivery, including my own. Please don't assume that I am not an intelligent person and talk down to me like that. Then after making the selection, ordering, and payment, I found out that they only deliver to my area on Tuesdays. I stressed how I just spent thousands of dollars on furniture and would like to have it delivered either on a late afternoon or a weekend, but no dice. Then I received a phone call days later, that they couldn't find one of the pieces that I ordered and asked me what I wished to cancel the matching set, I asked if they could keep looking. After a day or two, they did find one, however it wouldn't come with the rest of my order. This was difficult as it was a set and that I needed to take time off to accept the first delivery and didn't necessarily have the availability to take additional time for a second one. Three weeks after ordering, I received the first order. And 1 1/2 months later, I received the last piece, which was today. I have no complains of their delivery drivers. They were all very nice and hard working individuals. Bob's furniture is amazing with their quality, designs, and prices. However, their delivery cost and time frame of their deliveries...

Nothing went right. Nothing.

We walked into Bobs for a simple dining room table and chairs. We also found a bed we liked. We did the fortiva financing and took it. That’s a nightmare. They told us table was next week and bed was 3 weeks. We got the table, 2 chairs were damaged in the boxes. We called to schedule bed. Went from 3 weeks to 4 months. They originally did not want to refund it, or do anything. We cancelled. We went in to the original bobs store in south Nashua, NH at 8:45pm after we cancelled and found out about the delivery was 4 months, and they refused to help and would not refund. We went to Salem the next day and Lisa the manager was helpful and offered to exchange it for a different bed. We originally paid for white glove delivery on the first bed, which just wait for this fiasco later in this review. They added the white glove and charged us AGAIN on the second bed, and when they delivered this ONE, the non English speaking delivery workers refused to set it up. We called and they told us they would have the crew install the bed the following week to swap the 2 damaged chairs, which was today 4/11, which when they swapped the chairs the refused to set up the bed. We talked to I think the 9th “resolution manager” that promised a call back and did not, and now we are told a team is coming tomorrow, we are not holding our breath. We would have returned everything but they wont let us and my husband had emergency surgery in Boston Wednesday so it is what is it. We have a rental management company and so does my father since I am in charge of all inventory, and yes we will never use them again. I am glad they showed us how an actual experience is before we spent $100,000+ because their company would spontaneously combust. We will be using Ashley’s for the rental management company’s inventory and paying the Restoration Hardware absurd prices of Jordan for our houses in the...