Mattress Firm Nashua — Hotel in Nashua

So I haven't received my replacement mattress yet so I really can't comment at all on the quality of the new mattress the first one was Stearns & Foster which is supposed to be top-of-the-line it felt like I was sleeping on a park bench and for that kind of money it shouldn't have felt like that Mattress Firm normally has a restock fee of a percentage of what your mattress was originally so beware of that when you buy a mattress from them my initial report wasn't the nicest it was during the pandemic and I felt the sales representative should have been a lot more comforting to my needs and nice as far as price matching in local stores and not so argumentative however I saw a woman today named Renee on 101 in Amherst and she's an absolute Peach definitely suited to work with the public that is very important when you're selling things not everybody wants to be treated as if they're at a car dealership she is awesome and probably deserve the Rays since other locations were open past 10 a.m. like they were supposed to be super concerning a multimillion-dollar corporation opens at their own Leisure should probably pull it together I think she is absolutely worth her value with the company and there should be more workers like her very pleasant. She called my original sales men and he definitely make sure I didn't get the restock fee I'm sure so I didn't leave a negative review for whatever reason I appreciate that debating with clients however not necessary I hope this message reaches all the way to the top it's important especially during a Time where 75% of stores that have not been shut down due to the economy will be in the near future with people shopping online and finding awesome deals with compatible products in order to keep your business going you need to stand apart you have to be better people are expecting that and right now more importantly people need that if not and we can just buy things from other countries at a fraction...

Ash is deceptive. When she asked to "See what I could be approved for" I specifically asked her if it was a soft check or a hard check. She assured me it was a soft check and would have absolutely no effect on my credit. She lied. Or she's ignorant of how credit works. When I decided I needed more time to think about a purchase, her friendly demeanor turned instantly to one that reflected how disingenuous she is. She handed me a printout of the credit confirmation and practically bolted off to corner her next "customer" (victim?) It wasn't until I was a block away that it dawned on me that the paper she gave me had an account number on it. It was then that I realized that she had OPENED an account in my name. When I went back to confront her, after her first attempt at lying (or first example of her ignorance), "It doesn't matter unless you buy something" she literally turned her back on me and waved me off to her co-worker, Joe. When I said it was her problem, not his, she responded that he was the manager. (She had earlier told me that SHE was the manager, presumably to instill confidence that she was offering a deal only a manager could offer) When I questioned her on this, she said they were both managers. Co-managers. Joe was very helpful in addressing my concern that an account had been opened without my intent, and proceeded to call the credit office, only to find that I would have to wait three days to close the account. After a brief exchange where Ash again insisted it doesn't matter, Joe finally made it clear to her that yes, it does. At least he knows how credit works. Don't let them run your credit to "See how much you can get approved for" because according to Joe, it results in what he called a "Waterfall" account application. You WILL have an open account, whether you buy...

Mattress Firm Nashua was a breath of fresh air (even with the covid mask on) after an unpleasant experience at the Jordan's Furniture mattress sales room. Mattress Firm organizes the store by brand, firmness, and mattress type, with all of these things clearly demarcated for each mattress, allowing you to shop around without difficulty and easily compare mattress feel and price. At Jordan's none of that information is clearly displayed, and you are expected to memorize what a sales rep shows you, including a nonsense statistic called "span" that Jordan's invented but cannot explain clearly. At Jordan's it is difficult to compare mattresses, decide which ones you like, and decide whether you can justify the extra money you would spend on a more expensive mattress. The sales representatives at Mattress Firm are friendly and helpful but not pushy, helping you get started but then allowing you to shop around and find something that fits your preferences and budget, and then feel comfortable with your choice. There is a huge variation in prices and feels when mattress shopping, so it's not easy, but at Mattress Firm they make it easier. At the door they provide examples of firm, medium and soft mattresses that help you get started by narrowing things down, which helps immensely and was exactly what we needed. The prices are good and it is easy to complete the...