Anytime Fitness - Donelson - Nashville — Local services in Nashville-Davidson

I originally signed up in 2022, for what I was told was a month to month, that could be cancelled in writing. I showed up in March 2023 and my account had been cancelled. When I was finally able to find a staff member to resolve my problem, I was told the previous manager did many things incorrectly, including putting a termination date on my membership. I was reinstated with a new account, given a contract to sign, and told I would continue to be on a month to month agreement.

It is now June 2023 and I am attempting to cancel my account but I am told that I owe the remainder of my balance for a year long contract. When I amicably responded, I was sent the contract that I signed - after I had been told it was month to month. I should have read the contract instead of assuming the person speaking to me was actually continuing the membership I originally signed up for. I am not interested in determining malice or incompetence, I just want to cancel my account.

I am unsure if this is blatant predatory behavior or ineptitude on behalf of the staff present. This gym is typically mediocre in terms of cleanliness, towels are no longer offered, and staffed hours seem to be more of a suggestion. If you are on the fence about joining this gym, just go somewhere else. Things are often broken, part of the ceiling had fallen for 2 weeks due to some sort of leak, it is expensive, not much is offered for what you pay, and there are other options out there with a much better value. By all accounts, do not trust anyone that works there to tell you the truth - as I have unfortunately found out they have...

After several attempts of trying to get things privately and amicably resolved, I have decided to post here so hopefully help someone avoid the same mistakes I did. I have brought SEVERAL concerns up with this particular location including feeling uncomfortable after a few inappropriate interactions. They advised me to “try a different location if I was afraid of overcrowding” and have completely ghosted every email I’ve sent since. I live over 30 minutes away from any other anytime fitness location. I reached out to the workout anytime parent company customer service who have reached out to the owner as well and they continue to ignore my emails and are claiming that “all of my issues have been resolved.”

Not only is this location’s owners unprofessional and unhelpful, the equipment consistently breaks even while in use and they are lacking several pieces of vital equipment, none of which you would know until you are allowed to see/use the gym which isn’t until after you join due to covid rules.

Save yourself the headache, do not join, and find a gym that will actually appreciate your business. I made the mistake of signing a contract for a cheaper monthly cost and now I’m stuck unless I pay out the remaining 18 months of...

It's Christy, Owner of Anytime Fitness Donelson. I tried calling your cell, but couldn't get through. We have repeatedly requested that you not use our gym and restrooms as a place to sleep or as your temporary dwelling place. You have been caught sleeping and hanging out and not actually working out multiple times. We again got complaints this morning concerning your behavior. At this point we have disabled your key. It will no longer work at our facility. I'm sorry to have to terminate your membership, but we have to address the concerns of other members and we have given you multiple chances to comply with our requests of not sleeping and loitering in the facility.

She totally lied. I would love to get in shape and always did workout each stop by.

I deny such claims and expect a pro rata refund.

We will not give a refund. We have you on camera. We also have a statement from our Janitorial crew that you were sleeping in the bathroom. $359.88 is pretty cheap for 2 months worth of shelter, water and electricity.

Very expensive workout, thanks for stealing.

Lying And stealing, don't waste your time...