Taco Bell — Restaurant in Nashville-Davidson

I am livid with the cooking staff at this location. The cashiers are just wonderful and helpful, but the cooks are fowl. I work 3rd shift & most times, because of my hectic schedule I only eat once a day & there is a good chance that I may go to this location 2-4 times a week. Mainly because it's open that late, the drive thru is steady and the neighborhood is a safe atmosphere (right next door to the fire dept.). The last 4 times I've been there in a week and a half, the cooks purposely botched my order. I order the exact same thing every time, same alterations and I pay roughly the same amount each time. But when I get home, the extra chicken I PAID for is reduced to less than half of the regular serving. If I ask for extra avocado ranch, they choose to put none at all. These repeat incidents is giving me not leaving the drive thru line until I've fully inspected all my food and catch this petty rude cook red handed. I spend sometimes as much as $40 there or no less than $25 (I went there 4 times this week). I've contacted Taco Bell online help website and filed a complaint and I will personally go in tomorrow and approach a daytime manager and show the uneaten food because basically after this cooks jokes, the most of my plate is rice! Yep, a power bowl that literally had 3 tiny pieces of chicken and the rest was just rice and refried beans. I also have pictures of this sad plate that cost me me $16 of the $23 I spent! Heed my warning, if you pay more for your food to have extra or alterations then do not leave that drive thru without thoroughly checking your food. I pray management sees this and confronts the ignorance on 3rd shift cooks.

Note: the food looks messy because I literally used my fingers to find the meat that I had paid for and to the right of the picture, that is all the chicken I could find! I also paid for extra lettuce this time and you see there is barely any there. Keep in my mind, I did not eat anything on this plate. The lack of ingredients in size and covering the plate is how I found it when I took it out of the bag.

P.S. you probably wonder how I know it's the cooks. The previous night, I mentioned my concerns to the cashier and as I explained my unique dilemma on previous meals, one of the guys from the back kept hanging around the cashier, looking over his shoulder at me, looking at my bag that was in front of the cashier and looking at the screen. I never seen that behavior before, usually the cashier is there in that space, solo. It took a second for me to realize he'd been sent up there to find out what I was...

I pulled up to the speaker not realizing I was there a couple of minutes before open. After about waiting 5 mins at the speaker I drove to the DT window where I waited to be greeted or acknowledged….never came. I blew my horn a couple of times and a couple of employees made eye contact with me INCLUDING THE MANAGER (black lady with braids or dreads). None of which came to the window even after trying to wave some down. Once I saw that they opened at 8 and it was 802 I drive back around in the line. The manager was now outside with her headphones in staring at me like she wanted to fight…..I got to the speaker where I was greeted AGAIN BY THE MANAGER “Order when you’re ready” with an OBVIOUS attitude. She repeated the same thing and I told her I wasn’t ready. After pulling to the window the lady at the window was extremely nice. However, the crew person who made eye contact earlier now was outside and going to the dumpsters with his apron on. I was a general manager for 5 years and would have fired the manager for sure and the crew person I would have given a verbal warning. You are in the food service, customer service is EVERYTHING. Especially at EIGHT AM! Disgusting attitudes towards customers and it almost makes me scared and wonder if anything was done to my food, smh. Will NOT...

I am, disrespectfully, SEETHING with anger. let me paint this picture for you. I stop by JUST to get a sweet nibble to make me feel an ounce better from my horrid day. I order cinnamon twists and a baja blast dream, receive my items with such hope and anticipation, my heart fills with glee. I dig through and find my first twist and pop it into my mouth…..”my GOD.” i say… i experience the worst taste known to HUMAN KIND. My blood is coursing through my veins. The ONLY flavor notes I receive are DIRT, SADNESS and POISON. NO CINNAMON GOODNESS. The EASIEST thing to make on the menu and they’ve cooked it in what seems to be 3 DAY OIL. IT JUST NOODLES. ITS NOODLES YOU PUT IN THE OIL AND SPRINKLE SOME CINNAMON SUGAR ON IT. THATS IT. THE TASTE IS STILL IN MY MOUTH AS IM WRITING THIS BECAUSE I CANNOT GET IT OUT. HOW AM I SUPPOSED TO TRUST THIS TACO BELL IF THEY CANNOT EVEN GET THE CINNAMON TWISTS RIGHT. WHAT HAPPENED TO THIS WORLD? I TRY TO WASH MY MOUTH OUT WITH THE BAJA BLAST DREAM AND IT TASTES LIKE A WET BALLOON. I scream in agony, in desperation, for my night, indeed, has gotten catastrophically worse. thank you, taco bell. for reminding me that you’re the toxic ex of fast food restaurants. you’ll always disappoint me, but I will try you again,...