At Home — Local services in Nashville-Davidson

My experience was horrific! I wanted this cute lil French country setee . I was excited because had been anticipating getting it for a while. Well upon closer inspection I found that three out of four if them were soiled .One had been stepped on with footprint, One had makeup on it and the 3rd one was slightly dirty as well I was kind of upset about it because I thought about getting two to go on either side if my long dining table I saw a sales rep to make her aware and she acted like I was a menace and so her attitude made me more frustrated So I asked to speak with the manager Once the manager came to me and I showed her all the filth . She just looked at me with a matter of fact unapologetic shrugg of the shoulders well customers let there kids jump on it . I could not believe the uncaring response She was not very professional She just did not care Now I know why the other sale staff member was so rude I had asked the same rep about down pillow inserts ...down pillows are something so destincte that anyone working there should have some idea She just rudely told me to go look and that she had no idea. As I walked away the manager said something under her breath to the rep she asked to take the one clean setee up to the front to which he responded That is terrible . When I called back later that day I asked if someone could wrap it in plastic and the person on the phone just said I don't know if U have enough sdtaff to help you here again a nadty unhelpful attitude So when I got there u asked for someone could load it for me no one came after waiting 15 minutes then thus other rep said begrudgingly and rudely your going to have to help me she grumbled on the way to my truck and only helped me lifted a little bit which made me tweek my back I was so upset by that point that I said the customer service here is just aweful she told me that You can just leave which made me lose my cool I went to report her to the unhelpful manager she lunged at me called me crazy and lied and said I told her to go f her self which is not even in my tendency to use in that format she was going to try to put her hands on me until the manager jumped in between us she acted like a mad woman with so many unsightly tattoes to count I like tatties but she looks like a road map The store had boxes every where in the isles it was messy and unsightly me and two other custoers discussed that it looked chaotic to enjoy shopping worse shopping experience if my life I would only go to the Franklin location this is home decor in the hood where you...

Have been a loyal customer for the last few years for all my decorating projects for my home and office. I have referred friend's, family and strangers to the store. I just recently told a woman who was shopping for a picture at Home Goods to visit your store.

I had the worst experience on Friday evening 8/23/19 around 7:30 pm. The manager looked up a canvas art piece that I wanted to purchase and stated that if she couldn't find the price she would charge me the price of a comparable item. Great! She then sent a coworker (blonde woman) to find a comparable item.

My daughter, niece and I were on our way to dinner so to expedite the search I walked over to the area and grabbed a "comparable" item from the same area that I picked up the unticketed item. The blonde was near the pictures by the wall, not on the aisle where I got the item. I told her that thi was were I picked up the picture. I picked a "comparable" one up and began to walk back to the register. The blonde took the picture from me and I believed that she was going to bring it to the register. She didn't, and when I returned to the register the manager miraculously located a price and said it cost 3 times more than the comparable item.

I believe they were rude, misleading, and did not treat me with the same dignity and respect that I extended to them. Needless to say, I left the items. I was overwhelmed by the way I was treated and doubt that I can ever patronize At Home again.

I encourage you to look at your camera footage for 8/23 at approximately 7:30 pm. I am the one in...

I came into the store located on Charlotte Pike in Nashville, TN. I bought a ton of items for over $300 and noticed all over the store the ads for the special financing for $299+. Therefore, I opened up a line of credit to get the special financing; being a new member I received 10% off and made sure to ask the associate if the financing would go through because being a new member I got 10% off bringing my total down to $291; the associate made it sure that it would because the original total was over $300. I had to call the bank because it wasn’t clear on my bill and they insured me I was not approved for the special financing because it fell under the 299. Being something advertised all over the store I would assume your associates would have to be trained properly because opening up a line of credit is a big deal. At this point, I do not care to make any more purchases at any At Home store and this will only hurt your business because I will make sure to share this experience. Not using my line of credit will hurt my credit score and therefore impact my financial well-being. The bank made sure for me to inform you at corporate that this is a recurring problem and many customers have had the exact same complaint from At Home.

There is obviously some changes your stores and managers need to make for training because I can’t imagine you would want these issues to continue. Opening lines of credit cannot be taken lightly when people are trying to spend large amounts of money for...