Boswell's Harley-Davidson — Local services in Nashville-Davidson

Boswell’s is the dealership that you do not want to miss in Nashville. They’ve been here, and genuinely care about every customer that they’ve had since 1950. Wish I could give them 10 stars. From skippers, to first mates, to crew members, these people get it. If you ride all over the country, you know that not all dealerships are created equally… And when they are good, they are very good - and you think about them and can’t wait to get back there and want to give them your loyalty and business. In Nashville, Boswell’s is the dealership. The service department is absolutely second to none. Cannot recommend them highly enough and still sound like a man… fan girls are great, but I don’t wanna be one. Good vibes from the moment you ride in until you roll away… They go above and beyond. They engage. They’re Finding ways to help you… Not just sell you something, but to keep you rolling trouble free. They are as excited about your bike as you are, even if it’s 20 years old. These people are thinking long-term and building relationships and caring for their community through excellence. No pressure, just personality. Both Mike’s (service & in the showroom), Dustin (master mechanic with tons of experience and know how… he’s like a brain surgeon… but for Harleys), and Patrick on the floor… all of these guys are just so stand-up, it blows me away. But honestly, everyone you speak with is taking care of you… looking out for you… Helping you. Good luck trying to be an average Schmo… if you deal with these guys, you will genuinely feel like a VIP. Boswell’s… Right on, brothers. Thank you all for getting me in today, taking such good care of my Road King, and just being stellar. What you are doing matters so much. But, I’ll bet you know that. The intentionality is...

I hate to leave a bad review. I did enjoy my visit. The parts guy was cool as can but he sold me a part that did not fix my issue and the spark plugs made my bike run worse. The oils he sold me worked like a charm it fixed my issue there. The part he said might fix my issue he said 2 to 3 days shipping. I ordered on a Friday it came the next Thursday. It came from Cookeville 😂 yeh I think he rode a bicycle to deliver the part. The part not fixing my bike I'm not worried about because it was a shot in the dark it is what it is but my bike calls for an iridium plug and he gave me a regular plug! It's a waste of time to go there and argue over 14 bucks but I spent 65 bucks plus tax on a part that didn't fix my issue. Thanks to Google I was about to take a guess and it actually fixed my issue which was inside the gas tank. I'm sore over the plugs not the wrong part. I could have at least gotten the correct spark plugs which makes me wonder if he sent me on a wide goose Chase with the wrong part he said it was. I do appreciate him letting me bounce my thoughts on him but 100 bucks isn't easy to take. If you are the owner I'm not afraid of keeping the wrong part it was difficult to replace so I'll leave it on the bike or bring it back it is what it is but the spark plugs yes I would like the correct plugs and yes I did run the plugs but I mean come on a simple Google will tell you I received the wrong plugs which goes to the next part did he really try and get me a part that might fix my issue or was he just trying to sell me parts i...

Last Thursday I went to take my Road Glide out for a ride. It had been having some electrical issues in recent weeks with the Boombox system. Surprised me when it wouldn't start. So, after attempting to trickle charge it, I ended up calling Boswell's to see about arranging a pickup.

This being the busy time of the year I knew I'd have a bit of wait and the service dept. who said it would be next week. Seven days later they called but didn't leave a message and then a couple minutes later texted. Unfortunately I missed both and didn't notice the call or text for two hours.

So, as soon as I noted the text, I responded to his message. His initial message was "Checking to see if you still want me to pick up your bike? I will be in your area in a bit". I replied with "Oops, yup sure do". He quickly responded with "Sorry I will try after the first of the week". I replied with "Err ok. Never mind. lol. Don't bother".

Seriously, they couldn't give me more of a heads up? My first notification after a seven days silence was he was gonna be in the area in a bit? A bit? How long is a bit? And couldn't you have called me the day before to make sure I'd be available?

I get its over 50 miles to where I live, which means a bit more communication and organization on the service departments end would have helped. Not a "in a bit" the day of and if I didn't right away I was out of luck. lol. Maybe charge for pick up, I'd have been fine with that if you all had been more organized for pick up. Anyhow, I guess I'll try...