Carol Ann’s — Restaurant in Nashville-Davidson

We were interested in placing a catering order for catfish and began reaching out about a month in advance. We were told to call back when our date was within a week. At that time we were texted a catering menu so we could confirm the pricing which was about $250 for 40 servings of fish. Each serving of fish comes with two pieces of fish so that equaled around $250 for 80 pieces of fish. We called back when our event was within a week. First of all, it’s nearly impossible to get someone on the phone to help you, but when we finally did, the lady was trying to go back on the original price that she said, and was trying to give 40 pieces of fish for more money than what was quoted. We had the picture of the catering menu that she had sent so she had to honor the price that was printed…on HER catering menu that SHE sent. There was no way to pay over the phone or online so someone had to drive there to pay for the order. When I arrive to pay for the order, the lady who takes the catering orders was not present. I had to wait for her to drive from her house to come accept my payment. And yet again she tried to change the pricing. She was going to give me 20 pieces of fish for the same price and then 40 for another price and I said no we agreed on what was written on your menu which is 80 pieces of whole fish for $250. So she called someone and then wrote down the correct quoted price and I paid that day. She asked what time and what day I wanted to pick up my order I said Saturday the 20th at 2 PM and she said that’ll be fine.

Saturday the 20th at 2 PM comes no one is answering the phone. I send my friends up there to pick up the order. The lights are off. The doors are shut. There is no one there. We have multiple people calling this establishment & no one’s picking up the phone. Finally someone answers and they proceeded to tell us that “they’re cooking the fish right now. It should be ready soon.” Within 15 minutes, the story changed to they “don’t got no fish” and they “meant to call the day before.”

I have never witnessed this level of unprofessionalism from a business before. If you do not have the capacity to honor a catering order, then don’t accept payment for that order. If something came up where they just weren’t able to handle an order of such size then they should have called and made that known.

“We meant to call you” is egregious.

Lying and saying that someone was cooking order as we spoke is egregious.

Me having to REQUEST a refund for food I never received is insane.

And then I had to drive back up there to process the refund which was paid by card so it really could’ve and should’ve been done electronically, immediately. Again, wasting my time.

I am thoroughly disgusted with Carol Ann’s. The only thing the lady said to me was “sorry about that.” Nothing was done to make it right. I received nothing for my inconvenience and nothing for my time.

Terrible business practices & everyone...

The last two times we've been here was a bit unimpressive. A couple years ago this place was a lot better. But today I decided to give them another try. Especially since their Salisbury steak was on menu. So I live approximately 32 miles away. I checked the website and it said they open at 10:30am. So great, I'll skip breakfast and get there as they're opening up. Well I got there a little early. Around 10:05. So I and my two kids decided we'd wait till 10:30. As 10:30 rolled around we went to the door but it was locked. I looked at the huge sign outside and sure enough it said they open at 10:30 just as the website said. I Looked inside and most lights were off. Now it was 26 degrees outside so we went back to the truck to give them a call. I called and someone answered "hello." No,"Carol Anns Cafe," just "hello." I asked if they were open and the person said "11:30." No,"thanks for calling but we don't open until 11:30." So I said, "The sign outside and the website says you open at 10:30." The persons reply was another one liner with a rude tone, "really?" Then they hung up. Now this experience coupled with an event I had catered by them about five years ago prompted this negative review. At the event we had catered by them they promised the food on time. I suggested a few ideas to ensure the promptness they again promised there will be no delays. I offered to give them a map. They said they had a gps. So after showing up two hours late with cold fried chicken and fried catfish the event was less than favorable for my 140 guest. Please don't waste your time going here. When the food is good it's the best but lately that hasn't...

Carol Ann would be rolling over. She was a good friend and would be horrified at the rachet cesspool that it has become. I just had to move from seats where I was advised they were available. Only after I had been sitting there long enough to get my drinks with a clear view of the dance floor told I was in someone else's seat and that they were on the dance floor. None of the individuals sitting in front of me were on the dance previously. I advise the group who I found out later were employees that were off and simply wanted the seats I advise them I didn't see a reservation sign therefore I wasn't moving. They proceeded to call security to ask me to move. Once I told them my side of the story. I was advised I still had to move. A different security employee told me he wasn't my man and didn't have to listen to me at all. I asked to talk to the owner and was told she left for a moment. Once I left my friend said she came right out the back. Carol Ann's was once a place where all walks of life of our community could come and feel safe to be ourselves. Carol Ann's is now ratchet and the attendees and employees are for the streets. Shame on you for selling your soul for them dollars which I had plenty of. Shame on you for not putting your patrions first. And shame on you for not influencing the culture to rise and be better. I left this review not out of bitterness but out of disappointment. I will never go back to a place that use to be different. Now it has lowered its standards and they were already close to the bottom. Now they are like the song. Scrub...