Polo Ralph Lauren Factory Store — Local services in Nashville-Davidson

Edit: Terry reached out to me to make things right very appreciative of that. Jeremiah handled the return quickly and was friendly about it. It was not a problem that the item did not have its tags after all. I had my receipt and thats all I should need. A word to the other managers at this store that turned me away the first time - you'd be surprised how many customers walk into your store with more retail experience than you and know the world of customer service.

Original: Bought pants and ended up not liking the style. I tried to return them and could not because there were wrinkles in them from trying them on. I also didnt have my tag but that wasnt a problem for the return until the manager was asked how to do this by an employee. When he couldnt figure out how to complete my return without a tag he stated he couldnt complete the return because of the wrinkles. Dude just doesn't know how to do his job. Train your...

This is one of the larger Ralph Lauren stores I have visited. They had plenty of selections available and a huge store to search through. They had men's, women's, children's, and accessories available for prices that were lower than you would find at some of your department stores. You can sign up for text messages and receive additional discounts weekly on your phone for any purchases you do at this store or any other RL store. Staff were friendly and helpful and overall a really good...

I had a very disappointing experience with customer service, specifically with an associate named Aliyah. She displayed poor phone etiquette, sounded unprofessional, and showed no interest in resolving my issue. To make matters worse, she hung up on me. This level of service is unacceptable and reflects poorly on the company. I hope this feedback leads to better training and accountability...