Arhaus — Local services in Natick

Working with Samaa El Sherief, an exceptional interior designer at Arhaus, was a truly outstanding experience. Her expertise and guidance were instrumental in transforming my home, and I am thrilled to share my journey with you.

From the moment we began the process of selecting furniture for my home, it was clear that Samaa was deeply committed to understanding my vision and design preferences. She took the time to listen attentively to my ideas, preferences, and lifestyle needs. Her keen ability to grasp my personal style allowed her to curate pieces that resonated perfectly with the aesthetic I envisioned for each room.

What truly set Samaa apart was her willingness to go beyond simply selling furniture. She leveraged her extensive experience in interior design to make thoughtful recommendations that I hadn’t even considered. Her suggestions were always grounded in a deep understanding of design principles, spatial arrangement, and functionality, ensuring that each piece looked beautiful and fit seamlessly into my home’s layout and daily use.

One of the highlights of our collaboration was her approach to customization. She meticulously guided me through the options available, from fabric to finishes, ensuring each selection reflected my taste and complemented the overall design scheme. Her attention to detail was remarkable, and she left no stone unturned in ensuring that every aspect of the customized furniture was perfect.

I also appreciated her proactive communication throughout the process. Whether it was coordinating delivery schedules, updating me on the progress of customized pieces, or even sending design mock-ups for my approval, she kept me informed and involved at every stage. This level of transparency and dedication made the entire experience stress-free and enjoyable.

Beyond her technical skills, what truly made this experience exceptional was Samaa’s warm and personable nature. She made me feel valued as a client and was always patient and respectful, no matter how many questions or changes I had. Her genuine passion for design and helping clients create beautiful spaces was evident in every interaction.

Thanks to Samaa, my home is now a stunning reflection of my style, with each room thoughtfully curated to exude both luxury and comfort. I cannot recommend her highly enough to anyone seeking a knowledgeable, professional sales associate and an inspired and creative interior designer. If you want to transform your space with bespoke, high-quality furniture and a truly personalized design experience, Samaa El Sherief at Arhaus is the person to turn to.

Leadership is all about assembling the right team. I would like to thank the leadership and senior management at...

This store (and potentially the corporation) is disorganized and service is severely lacking.

We placed an order worth ~15K on 10/12. Our sales person was Lynn - I have yet to speak with her after we placed the order - does she still work there? we can't get hold of her. Barbara (the manager) did help us with the first round of problems we encountered but now we can't get a hold of Barbara either.

The only person that seems to be available and helpful is Summa (apologies for spelling).

Evidently, when we bought the furniture initially, half the furniture was available but Lynn didn't know or didn't mention to us... when we went in a week later, Summa told us this and was able to get us delivery of the first half. Unfortunately, the Mandara that we received twice! was broken and we eventually returned it. Why pay 2000 for a decorative cabinet when the doors aren't even aligned... The terra was another big mess but eventually we just settled on one that we don't love.

Now the Petra and Madrone are the two big pieces missing. I called late November and was told that delivery is still on schedule for first week of December. Since then, i haven't been able to get anyone from Natick to talk to me!!!

I went to Burlington, the manager there is Jordan and he was very helpful - he sent a strongly worded email to the manager Barbara about 2 days ago - still waiting for a response. i called the Natick store - they're closed for 6/7 days this week (? wth?) I called corporate - they literally can't help me because as it's an "open order" it cant be handled by anyone other than the store.

Now everyone is telling me that the expected delivery is not to be SCHEDULED until mid to late February. Oh by the way, if you go to arhaus.com that's about the same time period when you should expect the furniture if you order today as a brand new order...

I've sunk in about $15K into furniture that hasn't met the right quality of standards and it appears that I will wait 4 months to get it. Then on top of that, it appears that I will get beyond mediocre service. So much for a "premium furniture experience."

In the meantime, my restoration hardware furniture is beautiful and installed. As is my cheaper (but perhaps better quality) wayfair, williams sonoma, and crate and barrel furniture.

In the future, thanks but no...

The quality of their furniture is good and the staff is very friendly en route to buying furniture. That’s where the good news ends. We ordered 3 pieces at the same time in the first week of January. When we ordered the furniture we were told that one piece, a bookshelf, could be shipped in as soon as 2-4 weeks and the two chairs would be shipped in 8-12 weeks. We received the first chair at the 12 week mark. We learned from repeated calls to the store - the salesperson never initiated a call, returned a call or called when promised and the manager has returned two calls - that the delivery dates for the other chair and bookshelf were simply unknown. When I called today - week 16 - the manager said the second chair has been sitting in the warehouse awaiting the arrival of the bookshelf. I had to convince her to ship this chair without further delay and, when she said the trucks were full until Tuesday, I had to ask her to call the shipper to see if they can put it on an earlier truckload (which apparently they can). There is simply no part of this story that equates to good customer service. Part of the problem is that no one in this store has any idea when furniture will actually be delivered but make delivery promises anyway. If they said, at the time of purchase, that they don’t really know when the items will be shipped and they’re not going to update us, at least we would know what to expect and could perhaps choose a...