MidSouth Fiber — Local services in Navasota

I DO NOT RECOMMEND USING MID SOUTH FIBER INTERNET SERVICE their customer service SUCKS!!!!!**

If I could give negative stars I would. EVERYTHING was wonderful from the fiber being installed to the router being setup, UNTIL it came to the first 1/2 months billing(?). I don't know what they have going on with their billing setup or whatnot but I can tell u that their CUSTOMER SERVICE REP will NOT help explain it to you in a understandable way. "Alley" spoke over me the entire conversation, and could not or would not answer any of the questions that I was asking the "why" to. When I ask to speak to a supervisor "Alley" first told me there were no supervisors in that office and then proceeded to later tell me that they were all in a meeting. 🙄

This was my (not even)first month of service with mid south fiber and I can tell you from my experience DO NOT USE MID SOUTH FIBER. It's confusing and the rep "ALLEY" was so rude I don't care to EVER do business with mid south fiber. If "ALLEY's" behavior in any way represents mid souths standards they can keep their service. There are plenty of other providers that I'm sure value their customers enough to at least answer the questions they may have. I don't think that is to much to ask for from a customer service rep. But apparently it is to much for mid south fiber customer service reps. I received 4 different bills with 4 different amounts within 3 weeks of having service connected. I just wanted to know what the heck was going on and if it was going to continue to be this difficult every other week........Just tell me what y'all are charging me for, and why, and WHAT EXACTLY IS MY MONTHLY BILL AND WHEN IS IT DUE. ALLEY COULD NOT AND WOULD NOT DO THAT FOR ME. I don't have time to be sent in circles and spoken over(VERY RUDELY) by someone who is supposed to be there to help me. I WILL TAKE MY BUSINESS ELSEWHERE, AND RECOMMEND THAT IF YOUR LOOKING FOR INTERNET SERVICE YOU ALSO DO THE SAME.

TERRIBLE CUSTOMER...

Horrible customer service as they know they have a captive audience. They "promised" to have a technician at my residence between 10:00 and 11:00 a.m. to fix the internet as they do not expect customers to wait all day but guess what, they showed at 1:00 p.m. So that entire day was lost as I needed to leave by 1:30 p.m. to get kids from school.

I will say Billy, the technician, is a very nice man but MidSouth clearly did not prepare him to repair the issue, even after I had to speak with their technical support team three times, as he arrived without any replacement parts. Understanding that I needed to leave Billy said he would go take care of another appointment, gather the necessary equipment and return to fix everything when I got back. Thanks Billy.

Now Billy just called to advise he will not be coming back as MidSouth's "system" is down and even if he installed everything it would not work. He asked if I am available tomorrow, another lost day, for them to come back and repair everything. Obviously I have no choice as my family and I need internet, so I said yes as long as he has someone call me and guarantee when a person will arrive. As I am sure you have guessed, I have not received a call to confirm when they are coming.

As I am sure MidSouth neither reads these reviews or has a reasonable response, if this information saves one person from dealing with this company and suffering the same treatment it is worth the effort.

Thank you MidSouth for teaching everyone lessons in how NOT to treat customers and for taking...

Haven’t been this frustrated with a service install in a while. I had heard great things about MidSouth prior and made the fiber provider switch from Consolidated after having issues. First day of install and the contractor was having issues from the get go. MidSouth Tech Support was unable to help with anything. After suggesting another on-site technician be sent out to help me trouble shoot the issue I heard absolutely no response from MidSouth. I ended up having a trusted and knowledgeable neighbor help me out and fix the issue that was caused by the contractor. MidSouth dropped the ball. Their contractor dropped the ball. Long story short, I would try to fix my issues with Consolidated before I made the switch to MidSouth again.

After all, the services provided are all the same between fiber companies with the exception of a small difference in price. Customers switch because of customer service and MidSouth gets a 1* strictly because of...