T-Mobile — Local services in Neosho

Some might call the last couple of days a harrowing experience trying to get my new cell internet up and running. I was so happy to be rid of internet coverage with US Cell which heretofore and unknown to me has been acquired by T-Mobil. Their tower is but a mile from my location and with erecting a 30' tower with a directional antenna, reception and access speed remained a most problematic issue...spelled Ah Shit!! Their billings, although on auto pay with a bank account resulted in not having the monthly payments drawn against the bank account multiple times; on several occassions the amount debited was well in excess of the $50...including consecutive monthly charges exceeding $90 each. This is but the tip of the iceberg. I sincerely hope that T-Mobil hasn't bought a pig in a poke. Your tech support (611) and the local sales office were unable to straighten out an old electronic illiterate customer. Having terminated my coverage with US Cell, the past 3 days without internet has been exceedingly frustrating...no research, no news, non completion of IRS documents, etc. Caleb, a young sales person in your Neosho, Mo. office tried his best and has been a blessing through this entire process. He's most definately a credit to your local store. One of your Neosho staff suggested as an ultimate effort to bring my computer with the router to the store. Unfortunately, mine is a Dell tower and upon arriving at the store I was informed is not set up to handle a tower as opposed to a laptop. Being most careful not to shoot the messenger, store personnel became very aware of my frustration...Caleb was busy with an enrolling customer and your store manager was not on the floor. Ultimately, Will Hazelton arrived and soon became aware of my problem. Candidly, he suggested...contrary to anything previously experienced regardless of type of service or business...he offered to come to my residence and see if he could solve the problem. Unbelievable...almost had heart failure at what I was hearing! When we arrived at my place Will offered to carry the tower which was a bit of a life saver given my current disability. Will connected the router while I reconnected the various cables to the tower. Almost immediately Will solved the problem. At the beginning of the Wifi section he clicked on the title line in the upper left corner which tech support neglected to mention. Instead I was clicking on the blue Wifi box in the lower left corner of the presentation section which didn''t afford any useful means of opening the connection to Wifi. So simple if the instruction by tech support had only made it clear as to what to do. And, personal dread of having to reconnect with US Cell has been averted...praise the Almighty! And all because Will Hazelton was willing to go the extra mile to help a customer. Wow, wow,...

As a t-mobile customer of almost 20 years, I am now going to be switching my service to Verizon because of this store.

The story is too long to explain in detail here, I’ve got stuff to do, but here’s the cliffs notes. I was going to get a warranty exchange for my husbands phone because it wasn’t charging but turns out it just had lint in the charging port, so it was fine. We were also going to give the warranty exchange phone to my son, and get my husband a new phone. All of our phones are paid for. The short version is that the manager told us that we could just trade my husbands XR in for an $800 credit on an iphone 13, his rep also said this. So the 13 would be free for my husband. Great, I’ll just get my son a new phone. I didn’t do that at this time tho. The 13 was not free. It was a $400 credit and not $800, but I only saw it wasn’t free after it appeared on my bill cycle after 6 weeks of having the phone. I went to the store 3 separate times, they agreed that they did in fact tell me it was an $800 credit but there was nothing they could do. After arguing with the manager and the rep, on 3 different occasions, he finally said he would do something about it and he’d call me after talking with customer care. Never heard from him. I called customer care and told them I was going to quit and they fixed it. However, the service in my area has become horrible. I have one to two bars max everywhere I go. I’ve finally made the decision to leave after all these years. They have no idea what they’re doing and they will not fix their mistakes in the name of commission. Besides being a customer since 2004, I’ve also worked for TMO 2x for about 4 years total. I know what they can and can’t do, and this location is...

Kinda sad, went to get replacement phones and add a new line. They showed phones that I could get but didn't have any in stock. It was frustrating. I asked the salesperson why does joplin t mobile and Cassville have such big selection in stock. He said because their store was a legit t mobile store and the others are just representing retail. Strange how the main branch had nothing to offer. But we left with a phone for one person. The tech was wonderful and patient. Not a...