Arona Home Essentials Neosho — Local services in Neosho

I recently tried to start a lease online for a living room set. I electronically signed a lease and was emailed a copy and i was advised deliver would be within the week. I called the store and The first person i spoke with at the Neosho location was named BILL and when he put my phone # in someone else's name comes up that i have no affiliation with so i asked them to update it. He then argued with me and said that guy must be my husband. I had to repeatedly tell him i had no affiliation with that man and I know that isnt MY HUSBANDS name. I later spoke with a rep Lizzie who stated nothing from the website actually transfers to the physical store. (In 2020 that's absolutely ridiculous). So I went ahead and provided all of the information again over the Phone and told to wait for a call regarding delivery. I waited a few days and called them to schedule it. My husband was added to my lease as well when i spoke with her and I let her know he would be the one here for delivery as i had to work. When BILL arrived to deliver he was standoffish and treated my husband like a criminal he kept repeatedly questioning him on where he lived as he stood in my yard. He kept acting like my husband was lying about who he was so finally my husband told them to leave we didn't want the furniture any longer. I then called that evening to make sure the lease was cancelled and spoke with Bill again and he refused to verify any of my information with me. He was rude and just kept saying he make a note that i wanted to cancel. Never confirmed my cancellation. I strongly urge everyone to stay away from this company. The treatment we received during this whole process has been...

if I could give them no star I would......This store has no clue what the definition of Customer Service is!!!! All I wanted was them to get me the item that was supposed to come with the computer I order. I spoke with 2 sales associates, I was told by both they could not get it. I asked both of them, how do you know????? have you tried????? both said no, they just know it could not be done!!! I also sent a email to the store manager. He never replied to my email. So I went to a different Aaron's store and asked them if they could get the item for me cause the Neosho said they can not. Five mine later I was told by the other store it is being shipped and I would get it next week.....All the Neosho store had to do was take the time and make a phone call. But they just would not take the time to do it. So I will be returning my item to the Neosho store and taking my business to the store that actually provided me with...

GM even said they HAD no right since rent is always paid. They lost a loyal costumer cause my mom had credits with the store. They knew my grandma just got out of the hospital and still banged on the door like greedy little snakes sending her into another panic attack. Sent my anxiety spiraling, but hey guess they didn't like the dog in her room 🤷‍♀️ guess shouldn't try to barge in and stalk around the house huh. Y'all need to do better with communication. Plus, we were lied to about having more time and such like that. Terrible. Tried coming in the house twice which he would have been ate up by a VERY protective dog. Like last time they tried coming in the front door unannounced. Also threatened with cops even though agreements were made on stuff. Payment wise....