University Radiology at Jersey Shore — Local services in Neptune City

THE WORST FRONT DESK ETIQUETTE! My last visit was the 3rd time having used Univ Rad Neptune, and happily will be my last. Recap of my first visit: greeted by someone announcing my name followed by “ insurance card? Your address, then prescription? Which resulted in me reviewing that it should have been faxed over. When i said that, her attitude changed and from that point on it was as if i had just stole $ from her. As if having to make her call or confirm this information was the end of the world. I managed to get in touch with the Dr.’s office who had stated they had faxed and would resend. But point being, the courteousness of the staff was lacking and the associates attitude was far from anything id describe as customer service. Pretty sure she cursed me out behind the desk but as i was out of earshot idk what was said. FFWD to the last visit. It was election day, and late evening. The waiting area was pretty empty. I signed in and took a seat. My name was called, and once again, i approach the registration clerks counter, no “hello, or how are you, or ill be completing your registration information”, anything representing a human interaction where you will be gathering information from a complete stranger! First words out of her mouth are “ insurance card” . Ok sure… i hand it over and she moves on again. “Address “…. Not looking at me once, continues on to ask “ your last visit was June?” wherein return i said, 2023, yes. Which if making a statement of “ your last visit was June” standard understanding would imply June of 2024 (we are in Nov 2024….) so me saying 2023 to confirm it was June, just not this year. So in my mind what she said was correct. Apparently she didnt like that I clarified my answer ( not hers) and responded to me with “ right…, June…!, thats what i said” . So, me being the smart ass that i am and over the very condescending attitude, I said well yes you stated June which implied that it could have been this past June. I just wanted to clarify that it was last year. Which was met with “ok, whatever you say”. So now im like WOW. So at this point, im say” listen- if you dont like your job, then I encourage you to look for another cause no-one is forcing you to do this. You diddnt even bother to say hello, hi, how are you, you just started rattling off questions. Then catch an attitude when i answer your question accordingly! “ she assured me she liked her job…. -but based on her overall everything. We both know that was a lie. In summary, The staff come off as miserable and as if they cant be bothered to say hello, or engage in any common customer service practices . I had time today - so i wrote this review so others can make an educated decision to take their well paid insurance benefits elsewhere! People can have bad days. People can hate their job. But dont take that out on people who are just doing their part. I didnt disrespect you by signing my name in. If me registering for a medical exam makes ur day harder or irritates you. Find another line of work that brings you joy. I was a registration clerk for many years so i get the endless and repetitive nature of the work, but I also realized the burnout wasn’t for me . Hope the clerk(s) read this and #1 are having a better day, and 2nd remember that they can go do something else that brings them joy. The world is at your finger tips, stop projecting your frustration onto others. Update: 3/2025, The request below stating to reach out was acted on. I reached out as requested and …. No response. Again- take your well paid benefits elsewhere. Maybe Tinton falls is better at their patient...

I went in for an appointment for a mammography about 4 years ago. It was quite a long wait. I waited in the pre-check-in then I was waiting again in the room itself. I had another appointment so I decided to ask what the problem was. Instead of getting an apology, I got a remark that absolutely shocked me. She said she explains to me that my x-rays needed to be reviewed by the radiologist. She told me that she said this already and that I must have a form of dementia as not to know what the reason was that I was waiting. She literally suggested I get cognitive testing. I was extremely upset by the comment but I continue to sit in the corner waiting. It went on another 20 to 25 minutes of waiting where I was stirring. In my anger. I decided I was not going to stay because I didn't want to see the woman again. I went to have another mammography. However, today like I went again to that facility 4 years later. 8 months ago I went into the building and made my appointment and I had an interview about various health issues. No one mentioned to me that they didn't want me as a patient. However, when I went in today I kept being told that there were issues in 2021 with me. She mentioned it several times and I tried to just let it go. I barely remembered the incident until later. Finally, she took me into the exam room and told me I had walked out on my previous test. I told her yes, I do recall that now and I didn't previously. I explained to her exactly what happened. I thought I would have gotten an apology for that incident and just move on and let me have the test. Instead. She decided to pursue it further and further actually nearly expecting me to apologize to them. I tried to let it go again and do the test but she decided to claim that it's difficult for her to proceed. This was unbelievably shocking again to me. I'm the one that was hurt and they are afraid to proceed with me. I was told that they would get another technician in which case guess what they put me in a room waiting for this person. I decided I wouldn't stay once again. I left this facility and I will never return. If you want to judge it as being me go ahead but I can assure you...

Facility and faculty are second to none! Making an appointment is horrific and the worse ever experienced. Next time I’ll drive the 20-minute dive to make the appointment in person. Terrible too long of a wait with constant annoying messages to speak to someone to make appointment and online method too confusing and lacking choices for clicking of boxes. Edit notes: Here we go again! Mentioned above that I would save time by driving to the facility rather than having to wait too long a time to schedule an appointment. Before driving there, I called to see if I could make the appointment there. They said that they were not able to do this. So, I tired doing so on-line and wasn’t able to do so.

As the form is designed to choose from drop-down choices only, I was not able to complete form unless I put in incorrect information and didn’t think this would be appropriate. I then tried twice making an appointment by phone. Both times I was put on hold with a recorded message looping over and over again with the emphases on making certain that payment arrangements are made, seemingly most important to them.

The message repeating so often was very irritating and went on for over a half an hour. And the the end was a disconnect adding to my frustration. This happened twice yesterday and once this morning. I called corp offices and did speak to someone who listened to me and said they would have someone call me so I would be able to make the appointment.

A customer should never have to go through this experience just to make a simple appointment. Overall, it’s taking me hours to make an appointment that may take twenty minutes....