Xfinity Store by Comcast — Local services in New Bedford

My name is Luisa, and I am with the Office of Tom Karinshak. I sincerely apologize for the frustration you have experienced with talking to customer service in regards to charges on your account for something that you did not request.

After reviewing your account I do see you were charged in August $ 6.98, September $5.99 and October there was a charge of $5.99 with adjustment of $2.99 since that's when Epix dropped from the account. An item reversal for the full fees for August and September. Since there was a partial adjustment in October the difference of $3.00 for that bill was applied. All credit will be showing within the next two bill cycle for the bill adjustments.

Since you mentioned that you are on a fixed income. I was able to find an offer that might help you in lowering your bill if you choose to accept.

You are adding the following equipment and services: DVR Service for an introductory price of $7.68 per month for 12 months, and then regular rates apply;

Regular rates after promotional period are subject to change.

You are removing the following services: DVR Service;Service with TV Box;

Your estimated recurring monthly bill will be $77.54, including $1.87 of estimated monthly taxes, and government and other fees.

Lastly, I'll run through some important details about your order.

Equipment, taxes, fees, and other charges are subject to change during your promotion or term agreement.

If you do decide to go with this offer please keep in mind that I will need a response as soon as possible due to our promotions changing and I cannot guarantee that this package will be available for any certain period of time. I will also need to get your acceptance either through phone, text, e-mail, or e-signature.

If you chose e-mail or text once I send the acceptance you will only have 15 mins to accept. THE NERVE OF THIS PLACE!!! I WROTE THEM BACK... First of all, what is the " and then regular rates apply" in the statement... DVR Service for an introductory price of $7.68 per month for 12 months, and then regular rates apply; Regular rates after promotional period are subject to change.

HAHA!!! THE NERVE OF PEOPLE I WROTE THEM BACK. What will my rate be after 12 months? And you only gave me 15 mins to accept? That's not nice. No I do not accept something that has me paying a mystery price in 12 months. I need to speak to someone who is in charge. I FINALLY ENDED UP PAYING WAY TO MUCH JUST TO WATCH CNN!! OVER $100 A MONTH FOR CHANNELS I WILL NEVER WATCH. THIS IS NOT FAIR PRACTICE. WE SHOULD PAY FOR WHAT CHANNELS WE WANT TO WATCH!!!! I CANT WAIT FOR VERIZON TO COME AROUND HERE!! I...

U can't call & speak to anyone only automated system or we can send u a link. Only had 2 questions. Went to the New Bedford MA office and tried to ask my questions I was speaking to a gentleman & the lady on the side of him didn't like what or how I was talking not sure & she decided to not mind her business and came from behind the check in desk came from around it and came within 3-4 feet of me telling me to leave I said or what she said she would call the police I told her go ahead I am doing nothing wrong just trying to pay my bill she took another step closer telling me to leave I told her to back up she did not. Again I asked her to back up out of my space. I then stuck my arms length out & told her back up u got signs posted saying to keep 6 feet distance & u are in my face very unprofessional. I hate this company. It's never a good interaction & I have been a customer for over 20 years & I have never not paid my bill until I started not receiving them someone on Comcast end decided to change me to "ECO Billing" I didn't sign up for that or told about it or asked. This company is a joke and so aren't the people that work there. I would suggest if u can go somewhere else u should. I myself am looking into other options. This is the most expensive bill $154 a month and I have no additional packages no...

I being customer at comcast for 25 years never missed payment (internet phone cable) . in 2022 i decide to get mobile I got galaxy 22 s october 22 , in october 2023 my galaxy stop function went to store they give me new sim card did not work , call 1800 number they gave another sim still not work so i went to store again was there two hours they said I need new phone I told them still had contract(under galaxy 22), they told me do trade in i gave my samsung 22 (due was broken not by choice ) you not get charged due was broken. I got apple 13 to replaced October 2023 . in 2024 My bill was over almost 30 dollars . come to find out they created new line that I did not authorized they were charge me for the two phones(that did not have . This is fraudulent dishonest that last month( april 2024) I call 4 times total time 12 hours. to result this situation UPDATE AFTER many attempts of calling the 1-800 went to store New Bedford and met "Chris Perry sales consultant " he was perfect gentleman and understood my frustration Got working my account and fix the mess with regional . Thank you so much Finally everything is fixed . They get five star for being kind patience most important great...