KAY Jewelers — Local services in New Braunfels

If I could give zero stars I would! My fiance proposed to me with a ring from Kay on Christmas, we took it in about a week and a half later for it to be sized. Two days before we were supposed to pick it up(mind you we gave them my ring about 10 days prior) we got a call from Kay saying that the package with my ring in it was presumed stolen. We got in contact with UPS who is the carrier for Kay. They were extremely helpful and within 24hrs told us that they located the package and it was in lost and found because Kay never put a ship to address on the package. Fast forward a couple days, Kay tells us that because it was located and everything that it would be sized and back in about a week for pick up. Yay! Problem solved right?! NOPE! Today, we get a call from Kay saying that the ring is still supposed to be back in a couple days from sizing but we will not be able to get it because it is now a part of an in house investigation. So, about 3 weeks after we've entrusted my ring to them, they are telling us we cannot have it. MY ENGAGEMENT RING THAT WE PAID FOR! Moral of the story, Kay lied to us TWICE and now we have no idea when or if I will ever get my ring back all because someone couldn't put a sticker on a box. They have been zero help and have shown little to no sympathy. You'd think that a jewelry store would be more understanding of the sentimental value of the items they sell. By the way, at least 13 other people are now going through the same thing as their jewelry was in the same package as mine. Do yourself a favor and take your business anywhere else. The last thing you want is to go through a...

Absolutely TERRIBLE TERRIBLE service. I recently just moved to the area and was so excited to see I had a Kay jewlers near me at the creekside plaza, especially since my ring was due for an Inspection and cleaning. Normally when I take my ring in to have it rhodium dipped and deep cleaned i m sad to leave ot because I hate going two weeks without my wedding ring. But this time walking into the kayd at creekside i was more than just a lil sad. I was uncomfortable and weary. I did not feel like I was leaving my ring in good hands. The employee who helped was unprofessional and frankly rude. I worked for kay jewlers before for two years, so I know how we were expected to behave and treat customers. It has been more than 2 weeks since I left my ring to be cleaned and they had yet to call me. My ring was suppose to be back 2 day ago. I take it upon my self to call them to where my ring is and they refuse to answer the phone. There are times when the phone will ring 2 times before it hangs up and other times it will ring 6 or 7 timea. Therefor I know someone is deliberately ignoring the phone call. Them I come home and attempt to call the store again from my husband's phone and they finally answer. Come to find out, once they finally answered that my ring had been back in the store but no one bothered to contact me to tell me. This is very unprofessional and will never be stepping foot in this particular ...

I had an amazing experience at this store. My husband bought me a Bulova watch for Christmas. Unfortunately, I had to get it sized. So I did an internet search for a jewelry store and Kay's was the closest to our house. So I drove over there and asked to get some links removed from my watch. The associate asked me if I had purchased the watch from Kay, and I said no. Then they started removing links from my watch. As I was looking around the store, I saw that they sold Bulova watches there. If you purchase jewelry from Kay's, you get a free re-size. So I asked if I did indeed find out that my watch was purchased from Kay if I could get the resize fee reimbursed, and they said yes. So I was happy, and again started window shopping for future gifts at the store. I really enjoyed talking to the sales associates so much that I actually didn't mind paying the $19.99 watch re-size fee. When it came time to pay, they told me not to worry about paying for the re-size because they said that my husband probably did buy the watch from Kay. I thought, "WOW! What impeccable customer service." I have actually never shopped at a Kay's before, but they now have a customer for life. In a day and age where customer service is practically non-existence, I am so happy to have stumbled into Kay's to see that people are genuinely good people, and not out to nickel and...