Sea Island Shrimp House — Restaurant in New Braunfels

Took 40minutes for our (2 person) order. Watched as others who ordered after us get the orders 20 minutes before us. No communication from staff until we asked them if there was a problem with our order with a cold response.

They also messed up the order when it finally arrived.

If you're hungry, avoid this place. You'll continue to be hungry.

Edit to reply of owner: I'm sorry to hear that your employee was injured, that wasn't communicated to us at all at the time and I hope that they are okay. It doesn't address the number of others who arrived and ordered after us getting their food first though.

In the interest of transparency, as you say you want to be, I'd like to highlight a few things that you've distorted in your reply.

Firstly, the manager didn't bother coming to us until I raised it with a different member of staff. Offering us anything or even just communicating with us was not proactive on your part as you infer.

Secondly, your offer of an appetiser was 30+ minutes into the wait, not 15. Like I said at the time "this would have been great 20 minutes ago". And the food arrived a few minutes later, making the offer redundant in its function of us actually getting to eat.

You are right that the whole ticket was refunded and thank you for that. But when you wait 40 minutes at what is, in essence, a fast food place and then deliver an order that was wrong and that I couldn't eat, what other...

What a magnificent place and I'm so happy to have a new location here in New Braunfels. I usually get the fried oyster platter and I can say that I have never been more satisfied out of all the places that I have ordered fried oysters. We are perfectly tasty and perfectly juicy and perfectly fried.... Just like fried oysters should be!

It's almost hard to believe how fast the food comes out and it still tastes like it's just come out of the fryer.

Everyone in my family loves so many items on the menu.

The lobster rolls are very tasty, as well as the catfish and of course the shrimp. The fried seafood is always perfectly salted and I think that means a lot when it comes to getting the perfect taste.

A few other cool things are they have beer and margaritas on ice, and they do not annoyingly ask for a tip just for taking your order. They also have waitresses that bring your food to your table and also pick up your plates afterwards. I'm actually very surprised that they don't ask for a tip because they work so and are so helpful.

I love the design of this new building how open and spacious it is with clear story windows and a harbor house feel to the interior design. You're going to love this...

The staff here were amazing! It was our first time and they answered all questions clearly and with care. It is unfortunate that there are no boils available without mussels, so I missed out on trying it.

After ordering up front and sitting, the wait was not too long. The frozen jack and coke (perfect adult slushee!) and self serve fountains kept us satisfied. The restaurant had business, but was not busy Thursday evening.

The char broiled shrimp, lemon pepper fish, fries, seasoned rice, coleslaw, and gumbo were good. The gumbo could use more flavor but I can understand needing to keep a tasteful pallet for all, adding in hot sauce at a nearby stand did help. The colossal shrimp, hush puppies, green beans, and diablo cakes were INCREDIBLE. Personally, I would not choose to order a steak here again. I ordered a medium regrettably as the center was cold, red, and chewy.

The facility was very clean. Staff was very pleasant and prices were more than fair. The current 1965 meal is perfect for those who enjoy sampling AND getting full. The portion size was great and I will enjoy...