Verizon — Local services in New Braunfels

I went in to get a landline for my 91 year old mom. Very simple process. They were great. Until they weren't. I set it up so that I could be on the account also. I set it up for paper invoices to be mailed. My mom did not receive a paper bill and her line was deactivated. So I went back to this place. They said that I would have to go to a company store to get help. Really??? So I did. The company store showed me that they added a protection plan which I did not ask for or sign for. Who needs that for a landline box? They set the account up for paperless, again not what I asked for. Turns out they didn't even put me on the account! AND they charged me a set up fee! Different from the activation fee. I went back to the Russell store and asked for the money back since they didn't set it up correctly. I explained why I wanted the refund and they said, "Sorry, it's not refundable." DO NOT USE this company, they are not a Verizon company store! A bit sneaky with their charges. Reminds me of the very...

Horrible experience! I purchased a screen protector for my new iPhone. The sales person put one on that did not fit. I showed him that it did not fit and he did not care. I asked for a refund and he refused. I drove 30 minutes to a Verizon store that was owned by Verizon. They looked at the screen protector and said that it was not correct. However, since I purchased it from a non Verizon store, they could not help me. However, they called this place and told them that they put on the wrong screen protector. Once Verizon called this store, they agreed to correct their mistake. I then drove back 30 minutes and they replaced the screen. They did not do anything to compensate me for the hour of time that I had to spend driving around. This place is NOT on par with the Verizon owned store. I would suggest that people avoid this place. They are rude and...

Fired! All I wanted was to activate my new cell. Incompetent Verizon representatives. They locked out my account because representatives was guessing my password...dumb. My bill went up; increased charges for extras I never asked for like insurance. Rep told me it was removed. They lied. Also, I purchased a new cell there, they said u can't buy the cell at full price....WTH? They told me I had to have the remaining $20 spread out over payments...are you kidding me? Stay away from this place. I don't see how the star rating is as shown. I contacted Verizon central...reply...not normal business practices. Time for...