The Reel Seafood & Grill — Restaurant in New Braunfels

After a few visits this last one really disappointed us. We went on Saturday before Mother’s Day to avoid a rush and enjoy our time together. We really like their patio area and we waited to be sat out there. Our main issue was our server who was a little rough around the edges. On a few occasions she gave us short, snappy answers and when we had questions she made us feel like we were wasting her time or she had better things to do. Looking around, poor body language. When we ordered we had one of the plates changed from the crawfish platter to shrimp étouffée and the waitress said “no problem”. When the meal arrived we felt like she was just throwing the plates down at us. She had a lack of courtesy and customer service skills. Once our food arrived the seafood fondue was great as well as the stuffed flounder. One plate was blackened mahi-mahi and the rice was exchanged for vegetable medley and the vegetables seemed like they were not fresh, maybe frozen and the portion of vegetables was small. The mahi-mahi was dry and we needed butter to help palate the fish. The crawfish platter was not changed to the shrimp étouffée. The waitress said she misunderstood and thought we wanted the crawfish exchanged for shrimp but it couldn’t be done -in which we should have been told rather than brought something we didn’t want. In either scenario that entree was not correct and in the end she gave us 25% off of that plate. Over all we left really disappointed and dissatisfied with the experience here for such...

Tonight was our first time at The Reel. I ordered the stuffed flounder with creamed spinach. The creamed spinach had no flavor at all. The flounder and stuffing had a layer of what tasted like chili powder and that's about the only flavor I could get out of it. The cook of the fish was well done but so bland. It had 2 tiny slivers of avocado. I was really excited because it looked great but was completely disappointed and only ate about half because I was hungry. My son said his burger was ok. My husband's steak was tough and cooked med instead of med rare. The potatoes had an overpowering bacon flavor (didn't know that was possible! ) My husband does not eat salad so the server said he could exchange a side instead, he chose asparagus. A good serving size of asparagus was brought but it tasted like burnt ash. Shocking because it looked good but had a horrible burnt char taste that I couldn't get past. I ate half of 2 pieces just to see if the first one was bad but it was the entire side. I was surprised when the bill arrived and I had been charged an additional $7 for the side of asparagus that was literally inedible. I got a Togo box and loaded it all in (server looked shocked that I mixed it all) I brought it home and fed it to my pig. Over $80 spent on dinner (not including tip) and we all left with no desire to return. Positive was the inside was nice, server was prompt and my toddler liked...

I wish I could say I had the same positive experience others seem to be having but I cannot understand how they did!! As we walked in we were completely ignored(it was not busy, staff was busy on their phones and gossiping, I overheard) for close to 15 minutes even after addressing the issue twice. When they finally got around to seating us we were seated at a FILTHY table. Our server could not be bothered with our order. I watched them stand and do nothing for about 10 minutes before they came to take our drink orders. After many eye rolls and huffs about the server having to take our order, our food finally came after waiting close to an hour. when our food arrived there was VISIBLE dirt and hair!! I was disgusted!! I then addressed this with the manager, “Tre”, he could not be bothered to take my issue seriously. He audibly confirmed that he ALSO SAW THE HAIR AND DIRT and told me to “get over it because it wasn’t coming off of the bill” and I should just “take it out” . I was shocked, he rolled his eyes and then just walked away. He refused to come to our table to assist us after. Not sure if everyone was having a rough night but the treatment we received was...