H-E-B — Local services in New Braunfels

This store has always been pretty nice and I've given it good reviews. Today I was there buying 380.00 in groceries and was treated like my business didnt matter. Went to check out and a cashier said he was open but had to do some cleaning. He instructed me to use the lane next to him and pointed exactly at the 15 item lane. I abliged and started unloading my groceries on the conveyor belt. The female cashier asked me why I was there and pointed to the sign, stated I had too many groceries. Looked at me like I was an idiot. I loaded them back in my cart and found another lane where I waited my turn and this cashier was very nice. This store obviously needs a new manager and some customer service training. They made me feel like I wasn't good enough to shop there. I spoke with a manager on the way out, she acted like my experience was no big deal. Next time I'll just leave my groceries in the cart at the checkout lane and take my money elsewhere. This store was messy, associates standing around doing nothing, shopping carts stacked in every cart bin in the lot, see pictures. I know HEB does not operate like this. The manager needs to take full accountability for destroying this store. I'm now hesitant about giving my hard earned money to this train wreck. This happened on a Tuesday at 1pm, not a weekend, not a rush hour. Heb associates need to remember that without customers, there is no store, ...

I am not a big grocery store fan. Aisles are usually too small for my liking and they are usually too loud as well. But I am also one that has a need to pick out my own groceries. :( so read this review with all that in mind. :)

Today's trip was all of the things I dislike balled into one. The in-store shoppers (the ones shopping for delivery or curbside) were jamming every row I tried to go down. It would be helpful if someone improved this method for those who still like to go inside.

In my opinion there were way too many aisles with POS items.

I get that it is the holidays, and people will buy if its in front of them, but this store was a little overboard on POS.

Not sure what was going on with the Pantene items, obviously still having issues with supply chain...this isn't HEB's problem, just mentioning it because it was part of my shopping experience. Wasn't the only thing they were out of that I needed. Which means I will have to shop again sooner than I had planned. Going to a different store to see if I can get what I need. Def not this location. At least not until after...

First I would like to say this is not a negative review about the staff. Everyone that works there is very courteous and nice just like every other HEB. But I cannot tell you how many times I've gone into this location only to leave with nothing that I went in there for. They are constantly out of stock of so many things it is so frustrating. I've gone in to pick up ribs (out of stock), pork chops (out of stock), a marinade I like (out of stock), cook (out of stock), beer (out of stock) and this was just in the last couple of weeks. My parents live just a few miles away from this location and they refuse to even go to it anymore for the exact same reasons. I don't know if it's poor management or if that location is just too small to service the amount of people that go into it but either way if you want to leave with everything on your grocery list save yourself the time and just drive over to the Walnut location to be able to get everything you need. And for the love of God can someone please turn the temperature down on your beer coolers! The beer is...